Outbound Sales Representative

Join to apply for the Outbound Sales Representative (Days) role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator with a passion for sales and a positive attitude? We're looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world's most recognizable brands. In this role, you'll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you'll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Position Responsibilities
  • Make outbound and receive inbound calls in a professional and courteous manner
  • Educate customers on products and services, identifying upsell opportunities
  • Understand customer needs and recommend tailored solutions
  • Use internal systems to manage accounts and process orders accurately
  • Research and resolve customer issues, coordinating with other departments as needed
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Maintain accurate records and safeguard customer information
  • Escalate complex issues to supervisors or appropriate teams
  • Stay current with training, updates, and system changes
  • Meet attendance, punctuality, and performance expectations
    • Candidate Qualifications
      • Must be 18 years or older
      • High school diploma or equivalent
      • Excellent verbal and written communication skills
      • Ability to type 20+ words per minute
      • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
      • Familiarity with Windows operating systems
      • Dependable and punctual with a strong work ethic
      • Strong problem-solving and conflict resolution skills
      • Customer-focused, empathetic, and solution-oriented
      • Ability to multitask and manage time effectively
      • Comfortable in a fast-paced, evolving environment
      • Team player with strong interpersonal skills
        • Compensation & Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Plus, more in-office rewards and recognition
  • Conditions of Employment
    • Must be authorized to work in the country where the job is based
    • Willing to submit up to a Level II background and/or security investigation with a fingerprint (offers contingent on results)
    • Willing to submit to drug screening (offers contingent on results)
      • Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI is an equal opportunity employer and does not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or other characteristics protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with local and federal requirements.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

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