Corporate Solutions Operations Associate

4 days ago

Makati City, National Capital Region, Philippines AIA Hong Kong Full time

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better — because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' — in the work they do, the career they build, the life they live, and the difference they make. Together, we can support even more people — including our own — to live healthier, longer, better lives.

If you believe in better, we'd love to hear from you.

About the Role

The Corporate Solutions Operations Associate handles inquiries and requests from customers on complex transactions and/or services related to New Business and Renewals through various channels. The role involves providing timely resolutions and delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

  1. Assist with transactions related to Corporate Solutions New Business and Renewals processes.
  2. Apply technical knowledge in the designated area to resolve issues or concerns.
  3. Collaborate with the Collections team and other partners to ensure seamless and efficient New Business, Billing, Collections, and Renewal activities for Corporate Solutions clients.
  4. Interact with internal and external customers as needed.
  5. Follow guidance from leaders and exercise independent judgment while developing understanding of functions, policies, procedures, and compliance requirements.
  6. Monitor assigned collection activities for compliance with established risk and control management policies. Report inconsistencies and problems to senior management through risk incidences.
  7. Provide feedback and suggest ideas for improving or implementing processes and customer support. Participate in projects or initiatives as a Subject Matter Expert (SME) if needed.
  8. Assist in documenting policies and procedures, and communicate relevant policy changes to the team and other departments.
  9. Help prepare and submit required reports timely to management or stakeholders (e.g., collection reports, suspense reports).
  10. Perform other responsibilities and duties periodically assigned by the Head or Team Lead to meet operational and other requirements.

Build a career with us as we help our customers and community live healthier, longer, better lives.

Ensure all requested information, including Personal Data, is provided to be considered for this opportunity. Incomplete submissions may affect the processing and outcome of your application. You are responsible for ensuring that your information is accurate and current.

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