Monitoring Support Engineer

7 days ago

Makati City, National Capital Region, Philippines Entersekt Full time

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.

The Ideal Candidate

The ideal candidate for the role will have a proactive mindset and a passion for system reliability and security. They are detail-oriented, thrive in high-pressure situations, and possess the ability to respond swiftly to incidents while maintaining a methodical approach to problem-solving.

The Role

We are seeking a motivated and detail-oriented Monitoring Engineer to join our Operations team, playing a critical role in actively monitoring and responding to security incidents and system outages. You will ensure seamless operation of our ACS (Access Control Systems) and Authentication systems by detecting potential issues, validating impact, coordinating response teams, and taking timely mitigation actions to minimize disruptions and maintain operational continuity. Acting as the first line of defence, you will respond to alerts, investigate incidents, and escalate issues to the appropriate internal development teams, while also seeking efficiencies in operations to enhance responsiveness to both crises and routine activities within a 24/7 environment.

Responsibilities
  • Monitor ACS and Authentication systems and alerts to identify potential incidents.
  • Respond promptly to alerts and investigate incidents.
  • Deliver timely analysis, investigation and present key insights to internal stakeholders.
  • Collaborate with internal teams to resolve escalated issues quickly and efficiently.
  • Assist in building and refining system alerts and Dashboards to improve detection capabilities.
  • Contribute to enhancing incident response workflows and escalation protocols.
  • Provide feedback to internal teams to improve system reliability and reduce false positives.
Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

  • A bachelor's degree or higher education (preferably in Engineering, Computer Science or IT).
  • Knowledge of Service Delivery and incident management and escalation processes.
  • Experience in querying SQL databases for analytical and diagnostic purposes.
  • Experience with building and maintaining modern monitoring, analysis and diagnostics systems, e.g. Prometheus, Zabbix, Nagios, Splunk, ELK, Grafana.
  • Scripting experience: eg Bash, Python or similar for writing new plugins for Nagios.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills (English Language).
  • Ability to work flexible hours and shifts, including nights and weekends.
  • Experience with monitoring tools like Splunk, Datadog, OpsGenie or similar platforms.
  • Strong knowledge of AWS CloudWatch and AWS Lambda for setting up alerts and monitoring workflows.
  • Extensive Hands-on experience with Prometheus and Grafana for advanced monitoring and dashboard management.
  • Proficiency in OpenSearch, Kibana, or equivalent log management tools like Graylog.
  • Expertise in Kubernetes (K8s) monitoring, preferably with a Certified Kubernetes Administrator (CKA) certification.
  • AWS Solutions Architect (AWS SA) certification preferred.
  • Certifications in management or IT service delivery (e.g., ITIL, PMP) are a plus.
  • Demonstrated ability to work as a team player with excellent collaboration and management skills.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.

Apply for this job

Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.

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