Monitoring Engineer

6 days ago


Quezon City, National Capital Region, Philippines HotSauce Technologies Full time
HotSauce Technologies Overview

We are developing a cutting-edge POS application for Android, designed to offer efficient transactions, dependability, and security for businesses. To achieve this goal, we need a Support Engineer to work with our support and implementation teams to monitor the application, troubleshoot issues, and improve logging and monitoring functionalities.

This role requires expertise in technical troubleshooting, experience with monitoring tools, and a proactive approach to ensure high uptime and minimal downtime. The position involves working early morning or late-night shifts to provide extended support coverage.

Job Requirements
  • Experience in technical support, application support, or system monitoring.
  • Familiarity with PostgreSQL, including querying logs and troubleshooting database-related issues.
  • Strong understanding of AWS services (CloudWatch, RDS, S3, EC2) for monitoring and troubleshooting cloud infrastructure.
  • Familiarity with implementing and maintaining logging frameworks and monitoring tools.
  • Hands-on experience analyzing Android logs (ADB, Logcat) for troubleshooting application issues.
  • Strong understanding of RESTful APIs, WebSockets, and network debugging.
  • Basic Linux skills for investigating server-side issues.
  • Ability to work independently and respond quickly to incidents with minimal supervision.
  • Strong English written and verbal communication skills for handling customer interactions.
  • Comfortable working early morning or late-night shifts to provide extended support coverage.


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