SuperStaff Shift Monitor

About the Job DescriptionWe are seeking a highly skilled Customer Service Operations Lead to join our team at SuperStaff. In this role, you will be responsible for managing the day-to-day operations of the contact center.You will work closely with the management team to create and analyze reports to optimize contact center performance.Your strong analytical...

About the JobWe are seeking a highly skilled Contact Center Reporting Analyst to join our team at SuperStaff. In this role, you will be responsible for developing and maintaining reports to provide insights into contact center performance.You will work closely with the management team to create and analyze forecasts, staffing, scheduling, and other reports...

About the OpportunityWe are looking for a talented Training and Development Manager to join our team at SuperStaff. In this role, you will be responsible for designing, delivering, and evaluating training programs for contact center agents.You will work closely with the management team to identify training needs and develop training plans to meet those...

Job DescriptionWe are seeking a highly skilled Data Analyst to join our SuperStaff team. As a Data Analyst, you will be responsible for managing vendor databases, ensuring data accuracy, and tracking technical support tickets.Key Responsibilities:Manage vendor databases, update contact information, interaction history, and other important records.Ensure...

We're looking for a Service Excellence Coordinator to join our team at SuperStaff. As a key member of our quality team, you'll focus on enhancing our customer service capabilities, ensuring seamless interactions between our customers and our agents.Your responsibilities will include monitoring customer feedback, analyzing call recordings, and providing...

Company OverviewSuperStaff is a dynamic and creative organization that seeks a highly skilled Senior Graphic Designer to drive visual branding and establish a strong brand presence across various digital platforms. The ideal candidate will be responsible for producing high-quality visual content while fostering innovative design solutions.Job DescriptionAct...

About the RoleAt SuperStaff, we are committed to delivering exceptional results and exceeding client expectations. As a Development Opportunities Specialist, you will play a critical role in driving business growth and development through strategic planning and execution.The ideal candidate will possess a deep understanding of the Outsourcing industry and be...

At SuperStaff, we're committed to delivering exceptional customer experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our contact center meets the highest standards of quality and service.You'll be responsible for monitoring and analyzing our customer-facing interactions, identifying areas for improvement, and implementing...

About the RoleWe are looking for a highly motivated Data Analyst to join our team at SuperStaff. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Main Responsibilities:Data Management: Manage vendor databases, update contact information, interaction history, and other important records.Data...

Join Our TeamWe are excited to announce an opportunity for a highly skilled Data Analyst to join our SuperStaff team. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Main Responsibilities:Manage vendor databases, update contact information, interaction history, and other important...

SuperStaff OverviewWe are a dynamic and forward-thinking organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch services that exceed our clients' expectations.Job Summary:We are seeking a highly skilled Data Analyst to join our team and contribute to our mission of delivering outstanding...

About the RoleWe are seeking an experienced Operations Manager to join our team at SuperStaff. The successful candidate will be responsible for monitoring and managing our real-time floor operations, ensuring seamless service delivery to our customers.Key ResponsibilitiesMonitor and analyze workforce management data, including contact volume, average...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...

Role SummaryThe Monitoring and Scheduling Expert will play a critical role in ensuring seamless support during specified hours. This includes monitoring call volumes, schedules, and adherence to support the operations management team. You will also analyze workforce management data to inform real-time strategy decisions.Responsibilities:Monitor call volumes,...

Company OverviewAt SuperStaff, we are committed to delivering exceptional visual branding and creative solutions. As a Senior Graphic Designer, you will play a critical role in shaping our brand identity and driving business growth through innovative design.Job ResponsibilitiesDevelop and implement visual branding strategies to establish a strong brand...

Job DescriptionAs a Floor Monitoring Operations Coordinator, you will play a vital role in supporting our operations management team. Your primary responsibility will be to monitor call volumes, schedules, and adherence to ensure seamless support during specified hours. You will also provide valuable insights to help with workload and capacity allocation.Key...

About This OpportunityWe are excited to offer an exceptional opportunity for a Senior Graphic Designer to join our team at SuperStaff. As a key member of our creative team, you will have the chance to develop and implement visual branding strategies, design high-quality visual content, and collaborate with cross-functional teams to drive business growth...

We are seeking a highly creative and detail-oriented Senior Graphic Designer to join our team. The ideal candidate will be responsible for producing high-quality visual content and establishing a strong brand presence across various digital platforms. This role requires a combination of creativity, strategic thinking, and collaboration with cross-functional...

Company Overview:We are a dynamic team at SuperStaff seeking a skilled and experienced German Customer Support Specialist to join our ranks. As a leading provider of innovative solutions, we pride ourselves on delivering exceptional customer experiences.Job Description:As a German Customer Support Specialist, you will play a crucial role in ensuring the...