Junior Sales Development Representative

LOCATION

Manila, PH

JOB TYPE

Full-Time

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Junior Sales Development Representative is responsible for identifying and qualifying potential clients, developing relationships with prospects, and helping set up sales calls/demos for the Senior Sales Executives to close. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for helping customers.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities

• Identify and qualify potential clients through outbound calls, emails, social media, and other methods.
• Increase sales volume and customer satisfaction.
• Grow accounts with new sales methodology.
• Learn the client's products, services, and customers.
• Solve problems and upsell when possible.
• Improve your ability with every interaction.
• Collaborate with Senior Sales Executives to close the clients.
• Maintain accurate records of customer interactions.
• Maintain client database to make sure the Senior Sales Executive team can access current information on all leads.
• Manage multiple projects simultaneously while meeting deadlines.
• Provide feedback to the sales team on client trends and needs.
• Monitor client accounts to ensure satisfaction.
• Additional responsibilities related to the position.

CANDIDATE QUALIFICATIONS

As the Junior Sales Development Representative you must be confident, outgoing, and self-motivated with a strong work ethic and have the ability to function effectively in a fast-paced work environment. Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally at all times.

• Must be 18 years of age and older
• High school diploma
• Certification in would be advantageous
• 2 years experience in working with various BPO companies is required.
• Experience in customer/client support is a plus.
• Strong written and interpersonal communication skills.
• Working knowledge of sales processes and various CRM software.
• Proficiency in Microsoft Office and other common office software tools.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and multitasking abilities.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.

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