Team Lead Opportunities

2 days ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time $53,000 - $73,000

Job Title: Customer Service Team Lead

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We are seeking a motivated and experienced Customer Service Team Lead to join our team. The successful candidate will have a proven track record of leading high-performing teams and delivering exceptional customer service.

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  • Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs) are consistently met or exceeded.">
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.">
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.">
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The ideal candidate should have a minimum of 3 years of leadership experience in a customer service environment. Additionally, they should possess a strong command of English, both written and spoken. Experience with e-commerce customer service platforms such as Shopify, BigCommerce, or Amazon is a plus.

">Required Skills and Qualifications">
  • ">
  • A minimum of 3 years of leadership experience in a customer service environment.">
  • A strong command of English, both written and spoken.">
  • Familiarity with e-commerce customer service platforms such as Shopify, BigCommerce, or Amazon.">
">Benefits">
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  • Opportunity to work with a talented and dedicated team.">
  • Chance to develop your leadership skills and expertise.">
  • Competitive compensation package.">
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This is an exciting opportunity for a results-driven leader who knows how to balance people management with operational excellence.

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