Team Lead

3 days ago

Cebu City, Central Visayas, Philippines IONOS Full time ₱900,000 - ₱1,200,000 per year

At
IONOS
, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications:

  • 3-5 years Team lead experience
  • Education or training in Computer Science , IT or equivalent experience
  • Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

  • Ensure customer orientation and productivity of employees and react accordingly when needed.
  • Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
  • Main contact for work-related needs of employees
  • Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and
  • other departments.
  • Submit team performance reports and address performance problems through corrective disciplinary actions.
  • Process and submit operational and administrative tasks on a timely manner
  • Create and implement team based or individual action plans as needed to drive Performance.
  • Meet team attendance and performance targets
  • Conduct coaching and mentoring that are essential to the individual and team development
  • Interact with different teams and departments within the company.
  • Attend official organizational meetings set for updates and discussions
  • Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
  • To be service oriented and ensure customer satisfaction
  • Continuous pro-active effort towards improving customer satisfaction and our internal procedures
  • Conduct interviews for potential new agents or replacement agents

Job and Company Highlights:

  • Competitive salary + bonuses + unlimited commission
  • Generous paid time off
  • Healthcare and Life Insurance coverage on day 1
  • Above industry standard company and statutory benefits
  • Monthly and Quarterly Engagement Activities
  • Work-Life Balance
  • Training and Development

Ready to make an impact? Apply now and grow your career with us.

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per year

    The Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong...

  • Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱120,000 - ₱720,000 per year

    Job opening: Team LeadMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.Job Types: Full-time, PermanentPay: Up to Php45,000.00...

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱4,500 per year

    Job opening: Team LeadStart on Sep 22SPEED PROCESSMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.***Operations Supervisor...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time $104,000 - $130,878 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time

    Team LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.At least 2 years experience as...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

    Lead with Precision, Deliver with Impact – Be the driving force behind operational excellence at Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we're looking for a full-time, onsite Team Lead – Operations Support Specialist (Claims & Logistics) to keep a high-performing team running at full speed. You'll oversee claims,...

  • Team Lead

    23 hours ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per year

    2 years experience as a Team LeaderJob Type: Full-timePay: Up to Php40,000.00 per monthExperience:Team Lead: 2 years (Required)Healthcare Account: 1 year (Required)Work Location: In person

  • Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Team Lead - Travel Sales (Cebu) | OnsiteStart Date: ImmediateAccount Focus: Travel SalesSupport Type: Voice SupportWork Setup: 100% OnsiteShift Schedule | Rest Days: Night ShiftQualificationsEducational Qualification: Completed at least 2 years of college without any back subjectsWork Experience: Minimum of 2 years of experience...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted...

  • Team Lead Opportunities

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeLeadership Full time $53,000 - $73,000

    Job Title: Customer Service Team Lead">We are seeking a motivated and experienced Customer Service Team Lead to join our team. The successful candidate will have a proven track record of leading high-performing teams and delivering exceptional customer service.">">Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs)...