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Logistics and Customer Service Manager

4 weeks ago

Paranaque City, Calabarzon, Philippines WHR Global Consulting Full time
Overview

Logistics and Customer Service Manager at WHR Global Consulting. Location: Paranaque. Setup: Day shift, onsite, full time.

Responsibilities
  • Develops and implements process to ensure smooth daily operation.
  • Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
  • Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
  • Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
  • Align departmental goals and objectives with the company's overall strategy.
  • Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
  • Foster communication with the local team, providing leadership, guidance, and mentorship to staff.
  • Report regularly to management on progress against key business metrics.
  • Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
  • Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
  • Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
  • Resolve escalations and address special customer requests by implementing effective solutions.
  • Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
  • Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
  • Other duties as assigned to support business needs.
Qualifications
  • Bachelor's degree in Business Administration or equivalent combination of education.
  • 5+ years of relevant Business Operations experience.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Human Resources Services

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