Community Manager

1 week ago

Manila, National Capital Region, Philippines Altitude Games Full time

The Community Manager is responsible for building and nurturing the Sweepz player community, fostering a positive environment, and managing the company's social media presence. This role combines community engagement with social media strategy — creating content, curating a content calendar, and acting as the bridge between Sweepz and its players.

You will report to the Head of Marketing, while working closely with the marketing, product and customer support teams to help Sweepz meet its goals of player engagement, brand growth, and community development across our platforms.

Responsibilities:
  • Build, grow, and maintain a healthy and active Sweepz community across social, in-app, and third-party platforms (e.g., Discord).
  • Manage Sweepz's social media presence: create, curate, and schedule posts across platforms to drive awareness, engagement, and growth.
  • Curate and maintain a content calendar to ensure consistent, timely, and on-brand messaging.
  • Craft compelling copy for posts, captions, and community announcements that resonate with players.
  • Create and host community events such as contests, challenges, and live "Community Hangouts" to increase player engagement.
  • Act as the voice of Sweepz within the community by engaging with players in comments, chats, and forums in a friendly and approachable manner.
  • Collect, organize, and share player feedback with internal teams to inform product improvements and community initiatives.
  • Develop and implement strategies to foster positive interactions, and brand advocacy.
  • Monitor community health through analytics and report on engagement, participation, and sentiment.
  • Stay up to date with gaming, entertainment, and social media trends to introduce fresh, relevant initiatives.
Skills:
  • Communication: Strong written and verbal communication skills, with the ability to be warm, approachable, and clear.
  • Community Engagement: Experience managing online communities, forums, or player groups.
  • Social Media Expertise: Understanding of major platforms (Meta, Instagram, Twitter/X, YouTube, TikTok) and their user bases.
  • Content Planning: Ability to design, manage, and maintain a structured content calendar.
  • Event Hosting: Comfortable hosting livestreams, Q&As, or virtual meetups to engage with players.
  • Organization: Skilled at planning and executing community initiatives and campaigns.
  • Adaptability: Quick to respond to platform updates, trends, and player feedback.
  • Cultural Awareness: Understanding of gaming culture, online community behavior, and player motivations.
Experience:
  • At least 2–3 years of experience in community management, social media management, or a related role (gaming industry experience a plus).
  • Familiarity with platforms such as Discord, Twitch, and YouTube is preferred.
  • Bonus: Content creation skills (graphic design, short-form video editing, livestream management).

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