Product Support Coordinator

Product Support Coordinator

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Product Team Lead

Job purpose:

Reporting directly to the Product Team Lead, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

What will be your key responsibilities?

• Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.

• Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.

• Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.

• Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.

• Collaborate with leadership to identify and implement process improvements.

• Work with team members to resolve reservation issues caused by contract-loading errors.

• Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.

• Communication through multimedia - telephone, video conferencing, and email in English for collaboration is required.

What are we looking for?

• A team player.
• Strong organizational and problem-solving skills.
• Good interpersonal skills.
• Flexible and with the ability to multitask.
• Excellent Math.
• Excellent verbal & written English communication skills.
• Highly detail-oriented with an ability to concentrate for an extended period of time.
• Ability to identify and solve a problem or issue.
• Excellent computer skills, including proficiency in Microsoft Suite.
• Previous experience with interpreting and loading contracts into a database is beneficial.
• Previous knowledge of land contracts and destinations that Goway sells is beneficial.
• Ability to work to deadlines.
• Previous knowledge of the iVector system is beneficial.
• Excellent investigative skills for database/contract issues in an electronic format.
• One (1) to three (3) years of work-related experience
• Must read/write/speak English.
• College degree preferred.
• A High School diploma is required.
• Relevant travel industry experience preferred.
• Travel and Tourism Certificate is an asset.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more