Customer Service Professional

22 hours ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱500,000 - ₱1,000,000 per year
Position Responsibilities:
  • Offers solution to customers based on the Knowledge article provided.
  • Process transaction and coordinate with other departments and document significant discussions or complaints.
  • Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
  • Complete transactions and provide timely and accurate information to customers.
  • Meet all key performance targets.
  • Provides professional and positive experience for every customer.
  • Identifies trends and patterns of customer issues and escalates to appropriate support team.
  • Navigate through multiple channels at a time and still focus on delivering good customer experience.
Required Qualifications:
  • Should have completed at least 2 years tertiary education with 2-yr contact center experience.
  • With Basic knowledge computer skills
  • Strong verbal & written communication skills key
  • Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
  • Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.
  • Ability to work independently with minimal supervision. Leverages available tools and resources in researching required participant information.
  • Communicate and coordinate with other departments. Ability to work independently with minimal supervision. Leverages available tools and resources in researching required participant information.
  • Ability to clearly understand and act on presented problem statements; to comprehend, capture as well as interpret basic customer information.

Manulife

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