Systems Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Primarily responsible for managing the detailed, hands-on tasks related to change requests. This involves assessing, prioritizing, and coordinating these requests with the appropriate Requestors/Technical contacts, facilitating Change Advisory Board (CAB) meetings, and ensuring proper documentation and communication.

• Assess, prioritize, and coordinate change requests: evaluate change requests for Corporate IT to ensure all information for the change (relevance, urgency, and impact) has been gathered and properly documented. Ensure priority and criticality are accurate.
• Coordinate with various teams to ensure the changes are addressed in a timely and efficient manner. Ensure changes are ready for CAB review.
• Partner and collaborate with Enterprise CAB on high-risk changes/exceptions/freeze period change reviews. Represent Corporate IT on Enterprise CAB meetings.
• Facilitate Change Advisory Board (CAB) meetings: organize and participate in/lead regular CAB meetings, schedule and prepare the agenda, present proposed changes, and document decisions. Ensure all necessary stakeholders are present to provide input and make informed decisions.
• Ensure changes are documented, reviewed, and approved: maintain comprehensive documentation for each change request, including details of the request, reviews, and approvals; ensure changes undergo thorough review and receive necessary approvals before implementation.
• Monitor and report on change implementation progress: continuously track progress and provide regular updates and detailed reports to relevant parties, highlighting issues or delays.
• Communicate change status and impact to stakeholders: keep relevant stakeholders informed about the status and potential impact on operations; ensure clear and timely communication.
• Ensure compliance with ITIL processes and policies: adhere to ITIL guidelines and policies throughout the change management process; follow Golden Rules of Change.
• Conduct post-implementation reviews and provide feedback: perform a thorough review after implementation to assess success and identify issues or areas for improvement.
• Implementation and Review: coordinate implementation of approved changes and conduct post-implementation reviews to ensure desired outcomes and identify improvements.
• Continuous Improvement: monitor the effectiveness of the change management process, identify opportunities for improvement, and maintain regulatory and industry standard compliance relevant to Visa and Corporate IT.

• Ability to assess and prioritize change requests with regard to IT systems and services.
• Experience managing the full lifecycle of changes (record, evaluate, authorize, prioritize, plan, test, implement, document, review).
• Strong process improvement experience.
• Ability to work independently with minimal direction while maintaining visibility.
• Keen analytical and problem-solving abilities; excellent verbal, written, and presentation skills.
• ITIL certification preferred.
• Familiarity with project and change management methodologies, tools, and lifecycle phases.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Basic: 2+ years of relevant experience and a Bachelor's degree, or 5+ years of relevant experience.
• Preferred: 3+ years with a Bachelor's Degree or more than 2 years with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• Bachelor's degree in Information Technology, Business, or a related field.
• 5+ years of experience in IT change management or a related role.
• ITIL certification preferred.
• Strong leadership and ability to coordinate activities across cross-divisional and cross-functional teams.

Visa is an EEO Employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Note: This description reflects the current role without implying future changes, and does not include location-based job listings or unrelated posts.