Market Operations Lead

3 days ago

Manila, National Capital Region, Philippines Local Peoples Full time
Market Operations Lead – Singapore

About VyBlee

VyBlee is a food-tech platform transforming how hotels deliver in-room dining. We connect premium hotel properties with curated local kitchens through a streamlined ordering system, giving guests access to quality meals while creating new revenue streams for partners.

Our Purpose

To transform the global lodging market through locally curated dining that creates guest delight, partner prosperity, and lasting food system change—proving that exceptional hospitality and positive impact are inseparabl

Role Summary

We are hiring our first local team member in Singapore to establish and oversee VyBlee's on-the-ground operations. This role is central to our Southeast Asian launch and combines hands-on execution with the development of scalable systems.

As Operations Manager, you will take full ownership of daily activity, act as the bridge between local partners and the international leadership team, and put in place the structures that will allow us to expand across the region.

In the first months, you will work closely with the CEO in Singapore to launch our first figurehead client — a global blue-chip hospitality management firm. Thereafter, you will operate independently, supported remotely by offshore teams, before building out a local function.

This is a rare entry-level management opportunity for someone ambitious, adaptable, and ready to take responsibility from day one.

Role Description
  • Launch Execution: Coordinate the setup of Singapore operations from the ground up — covering supplier onboarding, process design, workflow documentation, and rollout.
  • Operational Control: Oversee daily activities such as order flow, partner coordination, quality checks, and real-time issue resolution.
  • Customer Success: Map guest and hotel partner journeys, ensuring every touchpoint — from ordering to delivery — drives satisfaction, repeat usage, and long-term retention.
  • Stakeholder Relationships: Build strong relationships with hotels, kitchen operators, suppliers, and delivery providers on the VyBlee platform.
  • Team & Communication Hub: Serve as the key link between Singapore operations and the international organisation, ensuring smooth communication with HQ, offshore teams, and product/marketing functions.
  • Standards & Measurement: Develop repeatable processes, service protocols, and monitoring tools (fulfilment metrics, service targets) to ensure consistency and accountability.
  • Customer Service: Respond to guest and partner queries, handle escalations, and capture feedback to refine the customer experience.
  • People & Growth: Establish systems for recruiting and training support roles as order volume expands.

Skills & Qualities We Value
  • Strong work ethic and ownership mindset.
  • High attention to detail with a structured, process-driven approach.
  • Excellent problem-solving skills; adaptable under pressure.
  • Customer-focused with the ability to deliver premium service experiences.
  • Independent and proactive — comfortable working solo in early stages.
  • Strong planning and execution skills in a fast-moving environment.
  • Confident in delegating and managing offshore resources.
  • Organised with a continuous improvement mindset.
  • Driver's licence advantageous (but not required).

Preferred Experience & Background
  • 3–5 years in operations, logistics, or delivery management (hospitality/food industry a plus).
  • Exposure to last-mile delivery or fulfilment processes (preferred, not required).
  • Experience in early-stage or scaling environments where systems are being built.
  • Proven ability to manage stakeholders and partnerships.
  • Analytical, data-driven decision-making skills.
  • Resilient, resourceful, and entrepreneurial mindset with strong execution drive.
  • Strong command of English; local language proficiency highly beneficial.

Why This Role Stands Out
  • Be VyBlee's first Singapore hire — directly shaping our launch and growth in the region.
  • A unique entry-level management role offering exposure to blue-chip clients, strategy, and execution.
  • Direct access to senior leadership with a clear career growth path.
#J-18808-Ljbffr

  • Marketing Specialist

    2 days ago

    Manila, National Capital Region, Philippines Executive Operations, Inc. Full time $40,000 - $60,000 per year

    We're seeking a results-driven Marketing Specialist with strong expertise in SEO (on-page & DNS-level), , Salesforce, and social media management. This role is pivotal in enhancing our digital footprint, driving lead generation, and scaling integrated marketing campaigns through data-backed strategies. You'll be working closely with Sales, Web Development,...

  • Marketing Manager

    2 days ago

    Manila, National Capital Region, Philippines IDC Market Research (M) Sdn Bhd Full time $90,000 - $120,000 per year

    IDC is seeking a data-driven and strategic Marketing Analytics & Operations Manager to lead the refinement of performance reporting and drive insights that fuel pipeline growth. This role is pivotal in enabling data-informed decisions across the global marketing organization through scalable dashboards, robust analytics, and seamless lead management...

  • Penetration Tester Team Lead

    2 days ago

    Manila, National Capital Region, Philippines Executive Operations, Inc. Full time $800 - $1,440 per year

    We are seeking a highly skilled Penetration Tester Team Lead to oversee Red Team operations and simulate real-world cyberattacks across our systems, networks, and applications. You will lead a team of penetration testers and security engineers, execute advanced threat simulations, and collaborate closely with Blue Teams to harden our defenses. This role...

  • Marketing Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines Aspire Full time

    The role: GTM Engineering & Marketing OpsAs a Marketing Operations & GTM Systems Manager, you'll be joining a global leader in visual assistance software. You'll play an important role by managing their entire marketing tech stack from HubSpot to AI tools to build automated workflows that drive efficiency and accelerate pipeline growth.Responsibilities:Own...

  • Credit Lead, Global

    2 days ago

    Manila, National Capital Region, Philippines Grace Global Operations Center Full time $60,000 - $80,000 per year

    Job Description:Reporting to the Global Credit and Collections Manager, the Credit Lead role is responsible for managing the credit assessment process of the organization globally, mitigating credit risk, and ensuring compliance with credit policies and procedures.Key Responsibilities:Support the development and implementation of global credit policies and...

  • Leads Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Staff4Me Full time

    We are looking for a Leads Operations Manager to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our Leads Department. This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly. The ideal candidate is organized, systems-driven, and...

  • Marketing Operation Specialist

    2 days ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies Full time $60,000 - $80,000 per year

    ABOUT LONE WOLF We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one With the diverse landscape of the real estate industry, we want diverse talent...

  • Marketing Operation Specialist

    2 days ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time $80,000 - $120,000 per year

    ABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We...

  • Performance Marketing Lead

    2 days ago

    Manila, National Capital Region, Philippines Dermorepubliq Corporation Full time $60,000 - $80,000 per year

    Join to apply for the Performance Marketing Lead role at Dermorepubliq Corporation1 day ago Be among the first 25 applicants Join to apply for the Performance Marketing Lead role at Dermorepubliq CorporationJob SummaryThe Lead Advertiser will oversee and analyze campaign performance data across platforms (Meta, Shopee, Lazada, TikTok) to optimize ad...

  • Lead of Onboarding Operations

    4 weeks ago

    Manila, National Capital Region, Philippines Monee Full time

    Lead of Onboarding Operations - Digital Operations, SeaBankExperienced (Team Lead)Department OperationsMonee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services,...