Customer Service Representative

4 weeks ago

Quezon City, National Capital Region, Philippines Cagayan State University Full time

Provide professional customer service and support for climate technology solutions in a global, sustainability-focused company.

Your Role:

Key responsibilities include:

  • Provide professional and efficient customer service as guided by defined processes and procedures, using tools and systems within assigned functions such as pricing and availability, purchase order entry, order/shipment status, product lead times, call back/follow up, cross reference, general product information, and logistics.
  • Deliver accurate solutions for customer concerns, including expediting orders, invoice corrections, return goods authorization, special build and drop-off orders, tracking and correcting purchase orders, and handling customer complaints such as missed shipments and incorrect drop-offs.
  • Manage efficient use of production time and company resources through accuracy in interaction handling and maintaining productivity within acceptable transaction volume levels.
  • Attend training, workshops, seminars, and focus group discussions as part of the team.
  • Contribute to other projects as needed, act as a backup for colleagues, identify process improvement opportunities, and complete additional assignments as directed by leadership.
About You:

The ideal candidate will have the following qualifications and skills:

  • Graduate of any 4-year course; graduates of any engineering discipline are also considered.
  • Fresh graduates are welcome; two years of interactive customer service experience preferred.
  • At least one year of experience in marketing, sales, supply chain, or similar functions is a plus.
  • Background in offshore service operations and customer service in a manufacturing environment is a plus.
  • Customer service minded with strong attention to detail and time management skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to assume cross-trained and backup functions as needed.
  • Capable of interacting with all levels of management, both internal and external.
  • Excellent written and spoken English communication skills; proficiency in another language is an advantage but not required.
  • Proficient in MS Office Applications, Oracle, Salesforce, Genesys Cloud, and other business systems and tools.
  • Willing to work on shifting operations, including weekends with scheduled days off.
  • Able to function independently and maintain a positive energy level in a dynamic environment.
Compensation & Benefits:

Flexible and competitive benefits plans, including paid parental leave (maternal and paternal), vacation and holiday leave, and flexible time off plans. Additional benefits may include healthcare, professional development support, and a collaborative work environment.

Training & Development:

Opportunities for end-to-end professional development, including onboarding, ongoing training, workshops, seminars, and leadership development programs.

Career Progression:

Potential for advancement through internal mobility, skill development, and participation in cross-functional projects. Opportunities to grow within the company's global operations and leadership tracks.

How to Apply:

Submit your application through the link from the company portal, ensuring all required information is included.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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