Team Leader

4 weeks ago

Pasay, National Capital Region, Philippines Access Healthcare Full time
Overview

Director Talent Acquisition at Access Healthcare Services

This is a full-time opportunity for an experienced Team Leader to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.

What you'll be doing
  • Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
  • Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
  • Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
  • Communicate effectively with the wider business to escalate issues and provide updates on team performance
  • Foster a positive, collaborative team culture and promote the company's values and vision
  • Collaborate with the broader Accounts Receivable department to drive continuous process improvements
What we're looking for
  • At least 1 year experience in a Team Leader role
  • Must have experience in End to End Claims or Accounts Receivable in a Healthcare BPO setup
  • Proven track record of leading and motivating a high-performing team to achieve key targets
  • Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
  • Strong analytical and problem-solving skills to identify and resolve operational issues
  • Solid understanding of call center and accounts receivable processes and best practices
  • Passionate about delivering exceptional customer service and driving continuous improvement
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Hospitals and Health Care

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