Subject Matter Expert

4 weeks ago


Palayan City, Central Luzon, Philippines Sutherland Full time

Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Your main tasks:

  1. Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
  2. Impact the bottom line: Monitor Associates and provide real-time feedback.
  3. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  4. Take the lead: Mediate interpersonal conflicts. Motivate and inspire team members. Demonstrate leadership skills; be able to take the lead in making improvements and resolving issues.

Qualifications

Our most successful candidates will have:

  • Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
  • Excellent Data Mining skills.
  • Ability to think outside of traditional role to evaluate business implications.
  • Ability to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills.

Internal:

  • Must have FY24 PDP score of Exceed Most or Clearly Exceeds
  • Tenure of at least 18 months
  • No Active NDA

Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Palayan City, Central Luzon, Philippines Sutherland Global Full time

    Company Description: Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:...

  • Subject Matter Expert

    10 hours ago


    Palayan City, Central Luzon, Philippines Sutherland Full time

    Company Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME) . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description ...


  • Palayan City, Central Luzon, Philippines beBeeExpert Full time ₱2,500 - ₱3,000

    Job Opportunity:">We are seeking a highly motivated and leadership-oriented individual to assume a pivotal role within our organization. As a Subject Matter Expert, you will empower the team by creating and facilitating Huddle Sessions to equip staff with fundamental skills and knowledge.">Your key responsibilities will include monitoring associates and...


  • Palayan City, Central Luzon, Philippines beBeeProfessional Full time ₱900,000 - ₱1,200,000

    Key Job ResponsibilitiesA self-motivated professional is required to join our organization. As a key member, you will play a crucial role in driving success.Core Tasks and DeliverablesEmpower Staff: Develop Huddle Sessions to equip colleagues with essential skills and knowledge.Impact Results: Monitor Performance and provide timely feedback.Strengthen...

  • Subject Matter Expert

    4 weeks ago


    Angeles City, Central Luzon, Philippines M and J Solutions Providers Inc. Full time

    Job Description- Provide advanced support and ensure timely resolution of user issues- Offer expert advice and maintain optimal system performance- Drive knowledge management by updating, classifying, and maintaining support documentation- Handle escalated tickets and coach service desk agents- Monitor incident trends and improve incident management- Ensure...


  • Angeles City, Central Luzon, Philippines FedEx Group Full time

    People & Industrial Relations; People Advisory; Change Management Planning & Implementation; Labor relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation;...


  • Cebu City, Central Visayas, Philippines beBeeApplication Full time

    As a software development expert, you will be responsible for designing, constructing and configuring applications that meet specific business requirements. Your daily tasks will involve collaborating with team members to understand project needs, developing test plans, and ensuring high-quality application performance. You will also participate in...


  • Angeles City, Central Luzon, Philippines beBeeAccountability Full time ₱800,000 - ₱1,200,000

    Customer Service ProfessionalJob Title: Customer Service RepresentativeWork Type: Full-timeJob Schedule: Morning Shift, 07:00 AM – 3:30 PM PHTBenefits:Competitive salary packageCompany-provided full set-up for desktop/laptop with a back-up internetFree pre-employment Medical Assessment (T&C apply)Health Maintenance Organization on the first day of hire15...


  • Cebu City, Central Visayas, Philippines Company 81 - Manulife Data Services Inc. Full time

    Position Responsibilities :Create engaging and compelling digital learning content for business units across Manulife domain.Work with Subject Matter Experts (SMEs) and identify target audience's training needs.Manage multiple projects with minimal guidance.Review course deliverables to ensure the quality of the content as related to effective learning...

  • Cloud Engineer

    1 day ago


    Angeles City, Central Luzon, Philippines SuperStaff Full time

    Are you an experiencedCloud Engineerwith a can-do attitude and a passion forbuilding VMware-focused solutions for our customers?If youwant to do amazing work,design, deploy and configuresolutionsacross our spectrum of services, and have a little fun along the way with good people, then thispositionis for youA top hybrid cloud solutions provider. We're...