Salesforce Developer

2 days ago

Pasig, National Capital Region, Philippines JWay Group Full time

Job Summary:

We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You'll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.

Key Responsibilities:

  • Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,
  • Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,
  • Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).
  • Build and maintain Lightning Web Components (LWC) and Flows to support business processes.
  • Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data,
  • Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality,
  • Work closely with stakeholders to ensure user-friendly experiences and optimized workflows.
  • Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

Required Qualifications:

  • Minimum of 3+ years hands-on Salesforce development experience.
  • Strong expertise in Salesforce Service Cloud implementation.
  • Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).
  • Experience in developing Lightning Web Components (LWC).
  • Hands-on experience with Flows for process automation.
  • Working knowledge of Enhanced Chat is a strong plus.
  • Experience with Data Cloud and integrations with external data sources is an advantage.
  • Familiarity with Einstein for Service and/or Agent Force is a bonus.
  • Optional but nice-to-have: experience with Aura Components and Experience Cloud.

Key Competencies:

  • Strong problem-solving and debugging skills.
  • Ability to work effectively in a remote and cross-cultural team.
  • Strong verbal and written communication skills.
  • Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Why Join Us?

  • Work on an innovative project leveraging the latest in Salesforce technologies.
  • Collaborate with global teams and build impactful solutions for customer service.
  • Competitive compensation and fully remote setup.
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