Operations Team Lead

6 days ago


Davao City, Davao, Philippines Flatworld Philippines Full time

About the Position

The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.

Responsibilities

  • Team Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.
  • Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.
  • Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.
  • Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.
  • Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.
  • Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.
  • Quality Assurance: Ensure team outputs meet company and client quality standards.

Requirements

  • Proven experience in a leadership or supervisory role in a BPO setting
  • Strong organizational and delegation skills
  • Excellent problem-solving and communication abilities
  • Leadership skills to manage time and handle conflicts
  • Minimum of 3 years in Campaign or Account Management
  • Experience managing multiple projects is preferred
  • Experience with INBOUND and/or OUTBOUND Campaigns
  • Strong sales background is an advantage

Experience

  • Minimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.
  • Experience handling multiple projects simultaneously is preferred.
  • Proven experience with INBOUND and/or OUTBOUND Campaigns is required.

Educational Qualifications

  • College degree or equivalent work experience

Competencies

  • Excellent communication and interpersonal skills
  • Knowledge of performance evaluation techniques and key metrics
  • Proficiency in MS Office and business management software like CRM
  • Ability to handle multiple tasks and priorities
  • Detail-oriented with strong organizational skills
  • Proactive, reliable, and responsible with attention to detail

If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact

#J-18808-Ljbffr
  • Team Lead

    4 days ago


    Davao City, Davao, Philippines ibex Full time

    About this OpportunityWe are seeking a skilled Team Lead - Operations to join our team at ibex. As a Team Lead, you will be responsible for managing the day-to-day operations of the organization, including work assignment, attendance monitoring, and performance appraisals. You will also lead and develop team leads to achieve top performance.Main...


  • Davao City, Davao, Philippines Nabati Philippines Full time

    The Operations Supervisor at Nabati Philippines is responsible for supporting the Finance Operations Manager in reducing operational costs, monitoring EDD/s compliance with operational policies, and keeping up-to-date with administrative works progress.Job RequirementsBachelor's degree in Business Administration, Management, or a relevant field is...

  • Team Lead

    7 days ago


    Davao City, Davao, Philippines Connext Full time

    Job Summary:The Team Leader at Connext plays a pivotal role in overseeing the daily operations of the team, ensuring patients receive exceptional care and service. This position combines leadership responsibilities with direct patient interaction, including managing inbound and outbound calls, scheduling appointments, and maintaining accurate patient...

  • Senior Team Lead

    9 hours ago


    Davao City, Davao, Philippines Manulife Philippines Full time

    At Manulife Philippines, we are committed to building a strong and dynamic team of professionals who can help us achieve our goals. As a Unit Head Associate, you will play a critical role in driving business growth and improving operational efficiency.Your key responsibilities will include leading a team, managing performance, and ensuring operational...


  • Davao City, Davao, Philippines Jollibee Group Full time

    As a Facilities Management Team Lead at the Jollibee Group, you will play a critical role in ensuring the efficient operation of our utility systems. This includes leading a team to deliver effective utility services while ensuring adherence to safety and quality standards.Key responsibilities include:Managing a team to deliver utility services...


  • Davao City, Davao, Philippines Flatworld Philippines Full time

    Job Description:We are looking for an experienced Operations Team Lead to manage our teams' daily operations and activities. The successful candidate will have a strong background in leadership and campaign management.The ideal candidate will be responsible for guiding a team of professionals towards achieving set objectives, motivating team members, and...


  • Davao City, Davao, Philippines Jollibee Group Full time

    Title: Facilities Management Team LeadWe are seeking a Facilities Management Team Lead to lead a self-directing, multi-skilled team in providing utility services that meet internal customer requirements. The ideal candidate will ensure adherence to defined safety and quality standards while maximizing the operational availability and efficiency of Deep...

  • Team Lead

    2 weeks ago


    Davao City, Davao, Philippines Wear The Shield Full time

    Exciting Opportunity for Team Leads in Customer Service & E-commerceAre you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from...


  • Davao City, Davao, Philippines CareerArc Full time

    About the RoleThe Customer Experience Supervisor is responsible for providing world-class support to call center agents and clients' customers. They will consistently drive to exceed performance targets by coaching, developing, and mentoring team members.Key ResponsibilitiesDirectly manage a team of 10 or more agents, including hiring, discipline, discharge,...


  • Davao City, Davao, Philippines Jollibee Group of Companies Full time

    Select how often (in days) to receive an alert: We are seeking a Facilities Management Team Lead to lead a self-directing, multi-skilled team in providing utility services that meet internal customer requirements. The ideal candidate will ensure adherence to defined safety and quality standards while maximizing the operational availability and efficiency of...

  • Sales Team Lead

    7 days ago


    Davao City, Davao, Philippines Primer Group Full time

    Primer Group seeks a highly skilled Sales Team Lead to excel in our retail store environment. The ideal candidate will possess exceptional salesmanship techniques, effective communication skills, and the ability to handle cash, credit, and e-wallet transactions with accuracy.Key Responsibilities:Drive sales growth through creative and effective use of sales...

  • Leasing Team Lead

    6 days ago


    Davao City, Davao, Philippines PRIME Philippines Full time

    Company OverviewPRIME Philippines is a leading real estate consultancy and advisory firm, founded in 2013. With operations in Manila, Cebu, and Davao, we provide expert real estate and investment advice to clients. Our company has been recognized as the industry's youngest and fastest-growing real estate advisory company in the country.We work...


  • Davao City, Davao, Philippines TASQ Staffing Solutions Full time

    Job OverviewWe are seeking a highly skilled Operations Manager to join our team in Davao City. As a key member of our team, you will be responsible for leading our operations and ensuring seamless delivery of services to our clients.Responsibilities:Lead and manage a team of professionals in Davao City.Develop and implement operational strategies to improve...


  • Davao de Oro, Davao, Philippines Flatworld Philippines Full time

    ShareJob DescriptionDescriptionAbout the PositionThe Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will...


  • Davao City, Davao, Philippines Nabati Food Philippines Full time

    Nabati Food Philippines is seeking an experienced AP/AR Operations Lead to join our team. The successful candidate will have a strong background in accounting and operations, with the ability to analyze financial data and develop strategies to improve operational efficiency.The AP/AR Operations Lead will be responsible for leading the AP/AR team, ensuring...

  • Senior Team Lead

    5 days ago


    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    **Job Overview:**Talent Outsourcing Channel Solutions is seeking a highly motivated and results-driven Senior Team Lead to join our dynamic team in Davao City, Davao del Sur. As a Senior Team Lead, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success...


  • Davao City, Davao, Philippines Unilever Full time

    About the RoleWe are seeking a highly skilled and experienced Channel Operations Lead to oversee distributor operations and ensure effective coverage of channels.This role involves land and lead execution of category-growing initiatives to win in the customer via cross-functional engagement and stakeholder management.Localize national strategy in helping...


  • Davao City, Davao, Philippines Anytime Cleaners Corp. Full time

    Job Title: Cleaning Team Supervisor LeadWe are looking for a seasoned Cleaning Team Supervisor Lead to oversee the daily operations of our housekeeping team. As a key member of our management team, you will be responsible for ensuring that our facilities are always clean and well-maintained.Responsibilities:Serve as a role model by demonstrating a positive...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    Customer Service Operations LeadTORCH Solutions is committed to delivering exceptional customer service, and we are seeking a dedicated Customer Service Operations Lead to join our team in Davao City. In this full-time role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and exceptional team...


  • Davao City, Davao, Philippines Unilever Full time

    We are seeking an Operations Excellence Lead to join our team at Unilever, who will be responsible for managing top line operations management of third-party agency.Key Responsibilities:Ensures competent and optimal manpower capability of the third-party agency to carry out the service level agreement and or terms of service.Acts as local point of contact...