Operations Team Lead

6 days ago


Davao de Oro, Davao, Philippines Flatworld Philippines Full time

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Job DescriptionDescription

About the Position

The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.

Responsibilities

  • Team Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.
  • Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.
  • Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.
  • Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.
  • Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.
  • Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.
  • Quality Assurance: Ensure team outputs meet company and client quality standards.

Requirements

  • Proven experience in a leadership or supervisory role in a BPO setting
  • Strong organizational and delegation skills
  • Excellent problem-solving and communication abilities
  • Leadership skills to manage time and handle conflicts
  • Minimum of 3 years in Campaign or Account Management
  • Experience managing multiple projects is preferred
  • Experience with INBOUND and/or OUTBOUND Campaigns
  • Strong sales background is an advantage

Experience

  • Minimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.
  • Experience handling multiple projects simultaneously is preferred.
  • Proven experience with INBOUND and/or OUTBOUND Campaigns is required.

Educational Qualifications

  • College degree or equivalent work experience
  • Excellent communication and interpersonal skills
  • Knowledge of performance evaluation techniques and key metrics
  • Proficiency in MS Office and business management software like CRM
  • Ability to handle multiple tasks and priorities
  • Detail-oriented with strong organizational skills
  • Proactive, reliable, and responsible with attention to detail

If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact

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