Client Success Manager
2 days ago
Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every number they can.
Qualifications:- Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
- Experience in account and client relationship management, preferably in a BPO setting.
- Possesses a Bachelor's degree in any field.
- Excellent communication skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required
- Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsells clients on other products and services offered by the company.
- Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract.
- Responsible for keeping the production leader updated with any changes or feedback coming from the client.
- Performs other tasks assigned by the Group Leader or the CEO.
- Reports directly to the Group Leader. In the absence of a Group Leader, reports directly to the CEO.
HIM Campaigns reporting, Marketing, Sales Management
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