Supervisor, Billing

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Billing Supervisor has the overall management of the operations of its assigned section in the Manila Billing team for White & Case's billing. He / She shall manage the recruitment, training, coaching, mentoring, provide directions to the team based on the firm's core values and Manila's service value proposition and programs and addressing members' key ask or help needed from the management.

Ensure transparency of operations with major stakeholders by providing constant updates and regular feedbacks.

Our Functional Area

The Global Finance team is led by the Firm's CFO, Steve Wrede, and is made up of approximately 280 team members around the world. Committed to our 2020 strategy for profitable growth, our core functions include billing and collecting Firm invoices, statutory accounting for the Firm and for individual offices, creating and distributing management reports, processing payments to vendors or reimbursements to employees and managing payroll for our people. Together, we work seamlessly across our network of offices and countries where we operate. Ours is a multicultural and supportive team, where everyone's contribution is welcome and where we share a mutual ambition to achieve our goals and take the Firm from strength to strength.

Our team's remit includes partner compensation and the maintenance of partner equity accounts; strategic procurement of vendor services; global tax strategies; inventory management, and finally analysis of the profitability of clients, matters and groups of timekeeper. We work with partners and with other business services groups to establish hourly billing rates as well as client-specific fee arrangements. Our Treasury team is responsible for global cash management, foreign currencies and hedging.

In consultation with Firm leaders, we set annual global revenue and expense budgets across Regional Sections and offices, including legal and business service departments. The team continuously reviews expenditures throughout the year to ensure that the Firm's resources are being used efficiently.

Duties and Accountabilities1

The billing supervisor is responsible for supervising and maintaining their section's quality of work and promote efficiency within the team. This entails the skills including, but not limited to, the following:

People Functions:

• Conduct recruitment process from providing documentations, conducting interviews and evaluating candidates.
• Conduct discussions and review circumstances for leavers and ensure proper transition and replacement if needed.
• Evaluate new hire's skills development on the functions of a billing coordinator/senior coordinator/specialist, in order to make appropriate decisions during regularization.
• Monitor each team member's progress, conduct goal setting, coaching and provide regular feedbacks.
• Identify opportunities within the team and develop team members based on their capabilities and potentials.
• Promote a culture of learning.
• Provide a productive environment for the team by properly identifying the required resources of the team for the management to review.
• Provide significant team feedbacks to the management in a timely manner.
• Encourage team members to participate in firm projects and engagement activities.
• Manage the team's timekeeping system.
• Provide a first level escalation for basic HR concerns.

Supervisory/Management

Management and Administrative Functions:

• Serve as a first level of escalation for issues arising from billing operations
• Mailbox management and allocation of work
• Coordinate activity migration and activity updates with stakeholders
• Facilitate process documentation and updating.
• Conduct process review, capacity planning and succession planning and facilitate execution.
• Promote continues improvements.
• Prepare and present required reports required by management.
• Formulate a business case when needed.
• Be able assess and resolve billing issues that relates to activities involving other teams
• Set a strategic plan for the team and facilitate the next steps to guide the team in execution.
• Develop best practices to enhance operational performance and productivity

Qualifications

Individual is required to possess a Bachelor's degree in accounting. Having passed the CPA board examination is an advantage. MBA title is a plus.

Essential job requirements

Professional Experience:
A billing supervisor is required to have three to five years of work experience as a team leader or supervisor. One must have a strong background of the billing processes and has established the ability to handle various teams. One must have experience in working directly with senior leadership and stakeholders. A billing supervisor should have a strong project management skills.

Knowledge and Skills:
In addition to operational and people management skills, a billing team lead must have excellent data skills with high degree of accuracy. One must also have excellent interpersonal skills, building and organizational skills, as well as communication skills. One must be excellent is MS Office suite such as Microsoft Excel, Microsoft Word, and PowerPoint. It is preferable that one is knowledgeable in computer software, specifically Elite 3E and e-Billing Hub.

Personal Attributes and Competencies:

• A billing supervisor must have the following personal traits and work ethics.
• Focused interaction with clients.
• Takes ownership and drives initiatives forward.
• Must be collaborative and proactive.
• Must be highly organized.
• Must be resilient and mature and is able to deal with ambiguity.
• Demonstrated ability to work with geographically dispersed teams.
• Must be confident and knowledgeable.
• Must take responsibility in Quality and Risk Control.
• Must have excellent communication skills.
• Must be a leader and strives to promote teamwork.
• Must have constructive skills in coaching and mentoring.
• Must have a drive for results.
• Must have adaptability in the phase of changes.

Location & Reporting

• This is a Supervisor role based in Manila.
• This role reports to Billing Manager.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.