Scheduling and Admin Specialist

Shape Seamless Support Systems for Life-Changing Home Care Services

Here, admin excellence does more than keep things organized—it keeps people living with independence and dignity. Get international exposure while supporting a care service built on empathy and precision. Be the link between strategy and compassion, where every detail matters and your career progresses without relocation. It's support work that truly supports lives.

Job Description

As a Scheduling and Admin Specialist, you will coordinate and manage Care Professional schedules to ensure high-quality service delivery to clients. You'll also support broader administrative functions, helping maintain smooth daily operations and contributing to the overall efficiency and excellence of care services provided.

Job Overview:

Employment type: Full-time

Shift: Mid Shift (Mon - Fri | 03:00 PM - 12:00 AM), Weekends Off

Work setup: Onsite, Makati City

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fully customized Emapta laptop with peripherals
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1–3 years of relevant experience in a scheduling role within home care or related fields such as logistics
• Strong knowledge of IT systems, including Microsoft Office and CRM platforms, with the ability to learn new tools quickly
• Highly resilient and positive attitude with excellent written, virtual, and verbal communication skills
• Strong organizational and prioritization skills, with attention to detail in any work setting
• Self-motivated with the flexibility to adapt to changing role requirements
• Effective team player with strong collaboration skills to achieve shared goals

Your Daily Tasks

Scheduling

• Build efficient and effective schedules in coordination with the Scheduling Manager based on client and Care Professional needs
• Prepare schedules with consideration for travel time, holidays, training, and client visit cancellations
• Review and ensure consistency in Care Professional schedules, providing continuity to clients
• Match client schedules with their needs and assign Care Professionals with the right skills and competencies
• Monitor schedule stress points and report findings to the Scheduling Manager and Recruitment Manager
• Reconcile completed visits daily and investigate any non-compliance
• Review, approve, and manage Care Professional leave requests
• Create schedule templates for new and existing clients to maintain consistency
• Collaborate with the Care Compliance Auditor to ensure scheduling records are accurate and complete (visit notes, activities, etc.)
• Communicate with the UK team through approved and appropriate channels

Administrative Support

• Maintain updated databases for client and Care Professional records
• Support the Learning and Development Coordinators by ensuring digital learning platforms are current and flagging training non-compliance
• Assist the Recruitment Manager and Admin team with administrative tasks as needed
• Assist in compiling and producing monthly newsletters for clients and Care Professionals, ensuring timely and accurate content
• Maintain electronic record systems and support database management for networking, marketing, and Referral Provider Network (RPN) contacts

Other Duties

• Perform other tasks necessary for the smooth operation of the business
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in all aspects of work and service delivery

About the Client: Caring That Connects: Where Schedules Empower Lives

In the world of domiciliary care, Home Instead East Cheshire leads with heart and high standards. Known for raising the bar in elderly home care, they pair compassion with precision—matching clients with Care Professionals who truly fit. With award-winning service, gold-standard training, and a commitment to aging with dignity, they're not just changing care—they're redefining what it means to feel at home.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Named one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive pay, and global opportunities. Thrive in a workplace that champions innovation, teamwork, and professional development. Grow your career with us in a diverse, supportive, and inspiring environment. Apply now and be part of the #EmaptaEra