Admin Specialist

3 weeks ago


Manila, National Capital Region, Philippines Satellite Office Full time

SENIOR ADMIN SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

Our awesome client, an employee benefits provider based in US is looking for a Senior Admin Specialist.

WHAT IS A SENIOR ADMIN SPECIALIST?

This position is primarily focused on client elections and import processes.They will act as subject matter expert in their day-to-day activities and help staff with misc. projects.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Process all import types: COBRA, eligibility, deduction, open enrollment, carryover/rollover for all our benefits plans within the Navia product offering and any corresponding discrepancy reports.
    • Reading/following special processing notes, if applicable
  • Process production files within 2 business days, as assigned.
  • Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
    • Manage Triage hours; respond same day.
  • Determine the file issue and reach out to necessary contacts to resolve.
    • Reaching out about file issues; saving correspondence
  • Other duties/projects as assigned individually or as a team.

WHAT ARE WE LOOKING FOR?

  • Demonstrated Ability to work independently.
  • Able to mentor other team members.
  • Above average Excel skills (data manipulation)
  • Self-Motivated work style
  • High attention to detail
  • Strong written and verbal communication skills.
  • Approach all tasks with a customer service attitude.
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