
Operations Supervisor
3 weeks ago
- Supervise and manage a team of customer service agents to ensure consistent and high-quality service delivery.
- Monitor individual and team performance metrics; provide regular coaching, feedback, and performance evaluations.
- Analyze team performance data to identify trends, gaps, and opportunities for improvement.
- Lead initiatives to improve customer satisfaction, first-call resolution, and overall team efficiency.
- Collaborate with clients and internal stakeholders to align service delivery with expectations and business objectives.
- Handle escalated customer concerns and ensure timely resolution.
- Foster a positive team environment that promotes accountability, engagement, and continuous development.
- Ensure adherence to company policies, procedures, and attendance standards.
- At least 2 years of experience as a Team Leader or Supervisor in a customer service and sales setting.
- Experience handling inbound customer support channels.
- Proven ability to interact effectively with clients and address service expectations.
- Excellent verbal and written communication skills.
- Strong coaching and mentoring skills.
- Demonstrated ability to manage team performance and drive results through data analysis.
- Must have a strong attendance record and the ability to lead by example.
- Willing to work onsite and on a night shift schedule.
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Assistant Store Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Power Mac Center, Inc. Full timeJOB SUMMARYAssists and supports the Store Supervisor in the overall Store Operations through Sales Achievements, Customer Experience, People Management, and Process Improvements.RESPONSIBILITIESLeadership Role: Supports the Area Manager in ensuring smooth Store operations and enhancing the Customer experience journey.EDUCATION / EXPERIENCEBachelor's Degree...
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Housekeeping Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Shangri-La Group Full timeNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and...
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Audit Supervisor
3 weeks ago
Cebu City, Central Visayas, Philippines Trax Technologies Full timeTrax Inc.provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion...
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Park Operations Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Cebu Ocean Park Full timeQualifications:-Bachelor's degree in Business Administration, Parks and Recreation Management, Hospitality, or a related field.-Minimum 2-3 years of experience in a supervisory or management role within park operations, hospitality, or leisure services.-Experience in customer service, with a strong ability to address visitor concerns and maintain a positive...
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Supervisor, Operations
4 weeks ago
Lapu-Lapu City, Central Visayas, Philippines The Results Companies Full timeAre you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.We expect greater...
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Branch Operations Supervisor
4 weeks ago
Cebu City, Central Visayas, Philippines Environmental-Health Laboratory Services Cooperative Full timeDUTIES AND RESPONSIBILITIESHelp develop and execute sales strategies by coordinating with the head office through the immediate superior to identify key market segments and target customer groups, aiming to meet and surpass branch-specific revenue targets.Implement marketing campaigns tailored to local demographics by engaging with the head office and...
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Retail Supervisor – Scooping Station
3 weeks ago
Cebu City, Central Visayas, Philippines Universal Harvester Dairy Farms, Inc. Full timeJob Objective:The Retail Operations Supervisor oversees the daily operations of five scooping stations, ensuring smooth store functions, efficient team performance, and excellent customer service. This role manages inventory, petty cash, staffing, and administrative processes while aligning with the strategic directions set by the Retail Head.Primary...
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Operations Manager Role
11 hours ago
Cebu City, Central Visayas, Philippines beBeeManagement Full timeSales Operations Manager Job DescriptionConcentrix is looking for a Sales Operations Manager to join our team. This role will be responsible for reviewing and analyzing program performance, approving personnel activities, and identifying and overseeing program/problem resolution.Key Responsibilities:Review and analyze program performance to determine program...
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Park Operations Leadership
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeParkOperations Full time ₱600,000 - ₱800,000Park Operations Leadership RoleSeeking an experienced Park Operations Supervisor to lead our team in Cebu City.Bachelor's degree in Business Administration, Parks and Recreation Management, or a related field is required.A minimum of 2-3 years of experience in supervisory or management roles within park operations, hospitality, or leisure services is...
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Kitchen Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeResponsibilities Full time ₱18,000The role of a Kitchen Supervisor is pivotal in maintaining the highest standards of food quality and safety.Key Responsibilities:Establishing and enforcing culinary protocols across branchesMaintaining a pristine kitchen environment through efficient organization and cleaning practicesEnsuring adherence to health and safety regulations, thereby safeguarding...