BPO Subject Trainer

4 weeks ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Primary Responsibilities

  • Managing employees by providing feedback and coaching sessions within the purview of account processes.
  • Facilitate training based on the approved outline/curriculum for the account.
  • Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
  • Provides post-training support.
  • Document processes through recorded sessions.
  • Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge
    • Minimum of 6 months in the BPO industry as a TRAINER
    • Strong computer skills with knowledge of Microsoft Excel/Google Sheets
    • Excellent verbal and written communication skills
    • Strong interpersonal skills
    • Excellent analytical skills
    • Strong problem-solving skills
    • Strong organizational skills
    • Ability to work well in a team environment.
    • Ability to work independently
    • Willing to work in a Nightshift
    • Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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