BPO Subject Trainer

6 hours ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time
Overview

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Managing employees by providing feedback and coaching sessions within the purview of account processes.
  • Facilitate training based on the approved outline/curriculum for the account.
  • Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
  • Provides post-training support.
  • Document processes through recorded sessions.
  • Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge
Qualifications
  • Minimum of 6 months in the BPO industry as a TRAINER
  • Strong computer skills with knowledge of Microsoft Excel/Google Sheets
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Excellent analytical skills
  • Strong problem-solving skills
  • Strong organizational skills
  • Ability to work well in a team environment
  • Ability to work independently
  • Willing to work in a Nightshift
  • Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong
Benefits
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
Role details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

#J-18808-Ljbffr

  • Call Center Trainer

    4 weeks ago

    Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

    We want you in our team CALL CENTER TRAINER (Permanent WFH)Starting salary: PHP 15,000 - PHP 18,000(Please apply only if the salary offer meets your expectations). Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business...

  • Leadership Trainer

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeDirector Full time ₱900,000 - ₱1,200,000

    Training DirectorA critical role is available for a skilled Training Director to shape the communication capabilities of our workforce. This position ensures that both new hires and tenured employees are equipped to deliver exceptional customer experiences.">The ideal candidate will be analytical, creative, emotionally resilient, and thrive in a fast-paced,...

  • Technical Trainer

    2 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    Position DetailsPosition Title: Global Service Desk Training SpecialistDepartment: Team Member Technology XperienceClassification: ContractorDate: April 7, 2025Position PurposeThe Service Desk Training Specialist will be responsible for developing, preparing, delivering, and facilitating the range of training programs at the Service Desk Center Level;...

  • Language Development Coach

    12 hours ago

    Quezon City, National Capital Region, Philippines beBeeCoach Full time ₱350,000 - ₱550,000

    Language Development CoachThis role involves supporting and mentoring language trainers in their professional development to enhance teaching effectiveness and assessment skills. The primary responsibility will be to collaborate closely with language trainers, providing guidance, feedback, and resources to help them improve their instructional techniques,...

  • BFSI Sector Training and Quality Strategist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱7,000,000 - ₱8,500,000

    As a senior leader in the BFSI sector, this role oversees organizational excellence and strategic initiatives through visionary leadership.Key ResponsibilitiesStrategic Leadership: Drive business objectives for BFSI programs by architecting and implementing overarching training and quality strategies. Collaborate with stakeholders to ensure alignment of...

  • Shaping the Future of Workplace Safety

    4 days ago

    Makati City, National Capital Region, Philippines beBeeCapability Full time

    Global SHE Capability SpecialistWe are seeking a Global SHE Capability specialist to join our team. This individual will be a member of the SHE capability expertise team, focusing on Process Safety and Go to Market Safety.Key Responsibilities:Owner of the learning programs and solutions for the expertise platform Zero Harm to Community.Subject matter expert...

  • Global Service Desk Trainer

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeTraining Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe primary responsibility of the Training and Development Specialist is to design, develop, and deliver training programs that enhance the skills and knowledge of Service Desk Agents. The successful candidate will be responsible for creating engaging and interactive training content, as well as facilitating training sessions to ensure maximum...

  • Customer Service Representative

    6 hours ago

    Quezon City, National Capital Region, Philippines ECLARO Full time

    OverviewECLARO is looking for Customer Service Representatives for our BPO clients which are currently ramping upLocationBridgetowne (located at the boundary between Quezon City and Pasig)How to ApplySend your updated resume to Qualifications No work experience required for: SHS graduates 2nd year college undergrads (with no back subjects) ...

  • Customer Service Representative(Cyberpark)

    3 weeks ago

    Quezon City, National Capital Region, Philippines Ibex_Xtra Full time

    Qualifications:• Senior High School Graduates (new curriculum)• Completed Second Year College, no back subjects (old curriculum)• Good English oral communication skills.• At least 1year BPO experience, Preferably Telco CSR, or relevant industryLocation: L22(1/2F), L23&L24, Cyberpark Tower 2 Araneta Center, Socorro Cubao, Quezon City

  • Professional Training Facilitator

    12 hours ago

    Quezon City, National Capital Region, Philippines beBeeTraining Full time ₱250,000 - ₱500,000

    Afni, Inc. is seeking a professional to deliver training to existing and newly hired employees.Job Description:We are looking for a Trainer to prepare employees for essential duties and tasks.The ideal candidate will have at least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting.Key...