Business Analyst II Customer Relationship Management

3 weeks ago

Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Business Analyst II, Customer Relationship Management, you will be responsible for providing data analysis and CRM system enhancement support for the Asia Pacific, Middle East, and Africa organizations.

In this capacity, you will be collaborating with various versatile individuals across the organization and gaining knowledge and expertise as you develop yourself to become instrumental in achieving the success of the CRM program. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:
  • To work with the project manager in planning and implementing CRM-related projects.
  • To provide business analysis by working with partners and end users to define and refine requirements, support functional and integration testing, training, implementation, end-user rollout, and project completion monitoring.
  • To provide post-go-live support like database maintenance and other operational and administrative activities.
  • To provide training as appropriate.
Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:
  • Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Information Management, Information Technology, or related courses.
  • 3 years of relevant experience in the Business Analysis field supporting Service, Sales, Marketing, or Customer Care organizations.
  • Experience in Oracle Sales Cloud or similar systems (CRMoD, Salesforce, Dynamics).
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, OneNote), Microsoft Visio, or any modeling tool.
  • Familiarity with SAFe Agile, Stage-Gate process, or similar.
  • Knowledgeable in process mapping, modeling, and data mapping.
Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go

#LI-Hybrid

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