Client Relationship Manager II

Location: Tarlac/Clark/Cebu/Manila
Shift: 7am-4pm
Arrangement: Hybrid

Unlock your potential

Manage an existing customer base and facilitate growth plans in line with the targets and goals set, enabling client's growth through an offering of diversified solutions. Responsible for safeguarding and enhancing the share of customer wallet, ensuring an increase in net retained revenue. This role demands a high level of autonomy, necessitating the ability to deliver proactive solutions.

Responsibilities

Growth

• Relationship based selling: Develop a relationship with the client where you can regularly stay in contact and provide an update on market conditions and new offerings.
• Upselling products/services: Through every interaction with new or existing Business Services customers. Explore the vertical divisions with the clients to understand if they have staffing requirements in other departments.
• Plans: Create plans to address client's business needs.

Retention

• Replacements: Identify clients who have recently had a TM resign across all portfolios and ensure that a replacement has been activated.
• Re-engagement: Working towards prevention of disengagement of clients and working towards re-engaging clients who have already disengaged.

Relationship Building

• External Clients: Research and build strong relationships with existing clients who have validated growth opportunities. Use every interaction as an opportunity to maximize the clients spend.
• Internal Relationships: Leverage off internal relationships to identify potential opportunities and historical data. Consult with management on business trends and future opportunities.

Key Qualifications/Experience

• Must have sales experience of 1-2+ years in a similar setting
• Autonomy and ability to identify and address priorities
• Proven experience in client-focused account management
• Rapid and effective system adoption, attention to detail in documentation of client interactions
• Demonstrated success in meeting deadlines
• Excellent communication skills and customer service focus
• High attention to detail and organizational proficiency
• Sales generation within client accounts, including upselling and cross-selling
• Effective time management
• Pragmatic approach, urgency, goal-oriented mindset, and a drive for achievement
• Continuous learning orientation and quick task adaptation
• Diligent commitment to collaborative teamwork

The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner). Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives.

An Annual Performance Review with Salary Increase. Logging off on time for you to enjoy more personal time.

International career growth and connections. Access to certifications and courses from Ab2 Institute of Accounting.

Unlimited cash incentives for hired referrals. 20%-night differential and non-taxed allowances.

Having weekends off and taking up to 21 paid leave days. A family-first culture and work-life fulfilment.

20+ options of free coffee and chocolate drinks. Billiards, table tennis, or foosball in our breakout room.

Exclusive TOA merchandise and fun onsite activities. Healthy workplace near residences, malls, restaurants, and sports hubs.

Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.