Motor Vehicle Claims Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeClaims Full time ₱450,000 - ₱750,000

Job Summary:

We are seeking a professional to manage the entire process of motor vehicle claims, from start to finish.

This includes providing exceptional service to customers involved in accidents, coordinating bookings, customer updates, towing, and vehicle repairs.

The successful candidate will be responsible for delivering high-quality customer service, handling inbound and outbound customer calls, maintaining lead conversion performance, and collaborating with internal departments to ensure efficient case management.

The role also involves supporting end-to-end claims coordination, including lodging claims, gathering evidence, and following up on progress.

Additionally, the candidate will assist in determining liability and initiating recovery from at-fault third-party insurers, arranging accident replacement vehicles, and coordinating delivery/pick-up logistics.

The ideal candidate will have a strong background in motor vehicle accident insurance or claims, excellent phone communication and customer service skills, and at least 5 years of experience in a customer-facing, operations, or claims support role.

They will also possess strong attention to detail, the ability to manage multiple active cases with minimal supervision, and proficiency in written and spoken English.

The team is looking for someone who is flexible, has a reliable internet connection, and is willing to work in a collaborative environment with opportunities for learning and growth.

Benefits include health insurance, leave benefits, and a 13th month salary.

Skills and Qualifications:

  • Strong background in motor vehicle accident insurance or claims
  • Excellent phone communication and customer service skills
  • At least 5 years of experience in a customer-facing, operations, or claims support role
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision
  • Proficient in written and spoken English

Benefits:

  • Health insurance
  • Leave benefits
  • 13th month salary

Work Environment:

A dynamic social culture with team lunches, social events, and opportunities for creative input. We encourage learning and growth across teams and offer access to online learning platforms and a budget for professional development.

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