Customs Systems Trainer SZ-ZE

14 hours ago

Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time
It's More Than A Job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules contribute to your team's success and provide meaningful moments for people around the world. Your attention to detail supports your colleagues to perform at their best, ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Your Role

The Customs Systems Trainer will be responsible for creating and implementing a systems training plan for the Customs BU. This individual will enhance the skills and knowledge of employees on Cargowise and JSM/JIRA, playing a key role in onboarding new employees and overseeing continuous training and development within the department.

Your Responsibilities
  • Design and develop training materials
  • Conduct training sessions for new hires
  • Coordinate with team leaders and stakeholders to ensure effective training methods based on the topic and audience
  • Maintain and update a training matrix
  • Identify training needs by evaluating team strengths and weaknesses
  • Evaluate training effectiveness and implement improvements
  • Provide train-the-trainer sessions for selected individuals
  • Manage the implementation of new processes or major changes, especially where increased personnel are involved
  • Revise and update training content to reflect changes in work environment or system updates
  • Utilize e-learning techniques and participate in creating/delivering e-learning courses as relevant
  • Quickly understand new concepts and convert knowledge into effective training programs and materials
  • Conduct orientation sessions for new hires
  • Select appropriate training methods such as simulations, mentoring, on-the-job training, or professional development classes
Your Skills and Experiences
  • Bachelor of Science in Customs Administration
  • Minimum of 3 years' experience in a similar role
  • Operational knowledge of airfreight, sea freight, or road freight preferred
  • Experience designing and delivering training programs
  • Expertise in Cargowise and JSM/JIRA
  • Fluency in English (verbal and written)
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook)
  • Strong communication, presentation, organizational, and customer service skills
  • Ability to create effective training materials and assess training effectiveness
Good Reasons to Join

We offer opportunities to grow your expertise, shape processes, and deliver innovative solutions. Our expanding global network and diverse product portfolio create career opportunities worldwide. We are committed to high-quality solutions and leadership in the logistics industry.

About Kuehne+Nagel

With over 79,000 employees across 1,300 locations in more than 100 countries, Kuehne+Nagel is a leading logistics company. We promote equal opportunity and diversity in our teams and look forward to your application.


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