Project Lead

2 weeks ago

Tacloban City, Eastern Visayas, Philippines Boldr Full time

This is a 6-month contract position.

Working hours: US Pacific time zone

Work set-up: Hybrid (Pasig City or Tacloban)

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we'll always find EMPATHY

Overview:

We're hiring a Contract Project Manager to support day-to-day operational needs for our Platform Operations team. This role will focus on improving how incidents and alerts are tracked, helping teams follow up efficiently, and maintaining clear metrics around detection and resolution times. This position will serve as the first step toward establishing a lightweight Network Operations Center (NOC Lite) — focused on improving visibility, coordination, and engineering support without requiring 24/7 coverage.

Key Responsibilities:

  • Support Incident & Alert Tracking: Help manage the lifecycle of incidents — from logging and tracking alerts to ensuring timelines and follow-ups are recorded accurately in Jira and Incident.io.
  • Improve Response Metrics (MTTX): Assist in tracking how long it takes to detect and resolve issues. Keep these timelines updated and surface delays or blockers for further follow-up.
  • Maintain Dashboards & Reports: Update spreadsheets and dashboards (Google Sheets, Sigma, etc.) to reflect the latest alerting and incident data, helping teams understand operational health.
  • Assist Engineering Teams: Reduce friction by organizing post-incident action items, streamlining routine tasks, and keeping documentation clean and current.
  • Contribute to NOC Lite Foundations: Support recurring processes and playbooks that will help form the foundation of a lightweight, scalable NOC model in the future.
    • Familiar with Jira, Google Suite, and basic dashboard/reporting tools.
    • Comfortable working with incident or alerting platforms (e.g., Incident.io, Opsgenie or similar).
    • Detail-oriented and able to manage recurring operational tasks
    • Good written communication and follow-through across teams
    • Bonus: Familiarity with SRE or platform engineering environments
      • Private Health Insurance
      • Paid Time Off
      • Training & Development

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