Client Support Specialist

7 days ago

Manila, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

Discover your 100% YOU with MicroSourcing

Position:
Client Service Specialist

Location:
Ortigas, Pasig

Work setup & shift:
Onsite | Day shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards:
    Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit:
    Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony:
    Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth:
    Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork:
    Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a
Client Service Specialist
, you will:

  • Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.
  • Manage new client onboarding by entering data, conducting system audits, and supporting renewal processes to ensure a seamless client experience.
  • Assist with small group quoting by gathering census/renewal data, preparing proposals, and partnering with Client Success Managers for final review.
  • Support open enrollment by preparing materials, assisting with system setup, and guiding employees through benefit options and eligibility.
  • Maintain comprehensive service records using CRM and case tracking tools such as Salesforce, HubSpot, or Employee Navigator.
  • Collaborate with carriers, vendors, and internal teams to resolve client issues in line with SLA requirements.
  • Provide consistent updates on open cases, client tasks, and upcoming deliverables to ensure service excellence.

What You Need:

Non-negotiables

  • 2–4 years of experience in employee benefits, client service, or insurance brokerage.
  • Strong verbal and written communication skills to effectively interact with clients.

Preferred skills/expertise

  • Familiarity with Salesforce or other CRM software.
  • Ability to analyze information and provide actionable insights for clients.
  • Project management skills (beneficial but not required).
  • Comfortable handling service requests, quoting, onboarding, and compliance workflows.
  • Health & Life license or willingness to obtain one.

-

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply

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