Administrative Executive/Liaison Officer

4 days ago

Manila, National Capital Region, Philippines StoreHub Full time
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

In the Executive Admin/Liaison Officer role, you'd be responsible for creating an innovative customer experience and building strong relationships with our customers over the phone, email, and chat. As the company's first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.
You don't need to be an expert or know everything about our industry (even we don't). But the work is challenging, fast-paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

  • BIR Assistance & Compliance Support
    • Manage and resolve BIR-related tickets for merchants.
    • Assist merchants in BIR registration and guide merchants on BIR compliance requirements.
    • Process end-to-end BIR registration for merchants when they availed of the service.
    • Visit BIR RDO offices when necessary to facilitate merchant registration.
  • Mall Coordination & Merchant Onboarding
    • Serve as the primary liaison between StoreHub, malls, and merchants.
    • Ensure merchant onboarding and integration compliance with mall requirements.
    • Respond to mall-related inquiries, resolve issues, and maintain communication.
  • Product Demonstrations & Merchant Training
    • Conduct live demos of StoreHub solutions for mall representatives and merchants.
    • Update internal process documents related to mall integration when needed.
  • Ticket & Operational Management
    • Handle tickets related to BIR assistance and mall integration which is within liaison officer scope.
    • Ensure timely follow-ups and smooth coordination across teams.
  • Administrative & Internal Coordination
    • Support internal teams in sales, operations, and technical integration efforts.
    • Assist with document processing, scheduling, and reporting.
    • Identify and recommend process improvements to optimize workflows.

How you will need to be:

  • A Problem-Solver – You thrive in tackling challenges, managing multiple requests, and ensuring seamless processes.
  • A Strong Communicator – You can confidently engage with BIR officers, mall representatives, and merchants, ensuring smooth coordination.
  • Detail-Oriented & Organized – Accuracy is your superpower when handling compliance documentation and tracking processes.
  • Adaptable & Resilient – You excel in fast-paced environments, juggling multiple priorities without missing a beat.

What you need to have:

  • Education & Experience
    • A Bachelor's degree in Business Administration, Finance, Communications, or a related field.
    • Experience in mall coordination, administrative support, account management, or BIR processing is a plus
  • Skills & Knowledge
    • Strong administrative and problem-solving skills to manage compliance and integration tasks efficiently.
    • Familiarity with POS systems and essential tools like Excel, Google Workspace, and CRM platforms.
    • Ability to handle compliance-related documentation with precision.

What makes working at StoreHub awesome (and refreshing):

  • Our people - for real Hubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
  • Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
  • Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence

We do have all the other cool perks too:

  • Apple Macbooks for everyone
  • Cutting edge tools. If something can be automated, we'll make it happen
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.


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