
Agent, Cruise Enhancement Sales
4 weeks ago
Join to apply for the Agent, Cruise Enhancement Sales role at Royal Caribbean Group.
Get AI-powered advice on this job and more exclusive features.
(Job Grade - 10)
Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group's Consumer Outreach Team has an exciting career opportunity for a full time Agent, Cruise Enhancement Sales reporting to the Manager, CO Inbound Sales.
Position Summary
The Cruise Enhancement Sales agent is responsible for engaging guests and travel agents via inbound calls to promote and sell onboard enhancements and amenities, ensuring a high level of customer satisfaction. This role supports revenue growth by proactively identifying sales opportunities and providing knowledgeable assistance through internal systems such as Legasuite and IBT. The ideal candidate will demonstrate a sales-oriented mindset, embody our core values of friendly, passionate, and committed to guest satisfaction, and be adaptable to changing business needs.
Essential Duties And Responsibilities
- Answer inbound calls from guests and travel agents, providing guidance on booking and modifying cruise enhancements, new reservations, servicing and onboard experiences.
- Promote, upsell, and recommend additional onboard amenities, including but not limited to shore excursions, beverage packages, dining options, onboard activities, and Royal Gift items to maximize guest satisfaction and revenue.
- Identify sales opportunities during calls and proactively suggest upgrades or additional items that enhance guest experience.
- Effectively utilize the company's sales process, including asking qualifying questions to understand guest needs and preferences, building rapport, and guiding conversations toward mutually beneficial solutions.
- Complete all booking requests from callers accurately and efficiently, ensuring all details are captured and system entries are correct.
- Demonstrate expertise in Royal Caribbean ships, ports of call, onboard experiences, and available offerings to confidently educate callers and make tailored recommendations.
- Build rapport with callers by engaging in friendly, personalized conversations, and establishing trust through knowledgeable advice and attentive service.
- Stay informed about current promotions, new offerings, and system updates to provide accurate and timely information.
- Adapt quickly to changing business priorities, product offerings, and technological systems.
- Meet or exceed individual and team sales targets, contributing to overall revenue goals.
- Document all customer interactions accurately within CRM and internal systems.
- Collaborate with team members and other departments to ensure seamless service delivery and follow-up as needed.
- Handle and own all callers' requests on booking and servicing reservations, either new or existing.
Qualifications, Knowledge, And Skills
- Prior experience in sales, customer service, or a related field; experience within the travel, hospitality, or cruise industry preferred.
- Demonstrated sales aptitude with a proactive, driven attitude.
- Excellent communication and interpersonal skills.
- Friendly, passionate, and committed to delivering exceptional service.
- Ability to utilize the sales process effectively, including asking qualifying questions and building rapport.
- Knowledge of Royal Caribbean ships, ports of call, onboard experiences, and available amenities.
- Proficient in the use of CRM tools and booking systems such as Legasuite and IBT.
- Flexible availability, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional certifications or higher education in sales or hospitality is a plus.
- Must be self-directed and motivated while also fitting in with a team.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. Thank you for your interest in Royal Caribbean Group. We hope to see you onboard soon
Equal Employment Opportunity Statement It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Travel Arrangements
#J-18808-Ljbffr
-
Agent, Cruise Enhancement Sales
1 week ago
Manila, National Capital Region, Philippines Royal Caribbean group Full time $70,000 - $120,000 per yearAgent Cruise Enhancement Sales(Job Grade - 10)Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to...
-
Agent, Cruise Enhancement Sales
1 week ago
Manila, National Capital Region, Philippines Royal Caribbean Group Full time ₱1,200,000 - ₱2,400,000 per year(Job Grade - 10)Journey with usCombine your career goals and sense of adventure by joining our incredible team of employees atRoyal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry...
-
Agent, Technical Purchasing
2 weeks ago
Manila, National Capital Region, Philippines Carnival Corporation Full time ₱600,000 - ₱800,000 per yearJob DescriptionCASI,Cruise Administration Services Inc,a Carnival Cruise Line entity in the Philippines currently has aTechnical Purchasing and Service Agentrole available.Only candidates located in the Philippines to apply.Job Summary:This position is responsible for executing procurement of materials and services needed for operations to support the...
-
Sales Specialist
4 days ago
Manila, National Capital Region, Philippines Riya - The Travel Expert Full time ₱600,000 - ₱1,200,000 per yearCompany DescriptionThe Riya Group Enterprise, established by Mr. GMJ Thampy, has grown into a leading travel organization with over 70 locations across India, USA, Canada, and UAE, holding a 20% market share in India's travel market. With nearly 40 years of experience, Riya provides automated travel solutions, including comprehensive travel services to...
-
Sales Agent
2 days ago
Manila, National Capital Region, Philippines Chess Wizards Full time ₱1,200,000 - ₱2,400,000 per yearJoin the Chess Wizards Team We're Hiring a Full-Time Remote Sales Agent.Please note: This position is open only to candidates residing in Latin America, Asia, or Jamaica.Important: Please read all details carefully before applying to ensure this opportunity aligns with your qualifications and salary expectation.About Us:Chess Wizards was founded in 2002 with...
-
Sales and Reservation Agent
4 days ago
Manila, National Capital Region, Philippines PAN EURO TRAVEL Full time ₱600,000 - ₱1,200,000 per yearBachelor's degree in Tourism, Travel Management, or any related fieldAtleast 1 year experience in the airline, travel agency, or sales industryProficient in Global Distribution Systems (preferably Amadeus and Altea)Knowledgeable in PNR creation, fare computation, ticket issuance/reissuance, refunds, and EMD processingExcellent communication and customer...
-
Field Sales and Marketing Agent
2 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱300,000 per yearField Sales and Marketing AgentLocation : Field-based, NCR (Metro Manila)Duration: : 10 working days spread across 3 weeksDaily rate : ₱750 to ₱ per day)ü Transportation Allowance providedü Sales Incentive providedAbout the RoleWe are looking for Field Sales and Marketing Agents for a short-term project. You will represent our services...
-
sales agent
2 weeks ago
Manila, National Capital Region, Philippines MATTGELO CORPORATION Full time ₱20,000 - ₱40,000 per yearPOSITION: SALES AGENTJOB RESPONSIBILITIES:Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Focuses sales efforts by studying existing and potential volume of dealers/customers.Contributes to team effort by...
-
Sales Agent
2 days ago
Manila, National Capital Region, Philippines Genesis Transunited Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Sales Agent will be responsible for promoting and selling the company's products and services, building strong customer relationships, and achieving sales targets. The role involves prospecting, presenting products, handling negotiations, and closing deals while ensuring excellent customer service and client satisfaction.Key Responsibilities:• Identify...
-
Sales and Reservation Agent
3 days ago
Manila, National Capital Region, Philippines Pan Euro International Inc Full time ₱800,000 - ₱1,200,000 per yearBachelor's degree in Tourism, Travel Management, or any related fieldAtleast 1 year experience in the airline, travel agency, or sales industryProficient in Global Distribution Systems (preferably Amadeus and Altea)Knowledgeable in PNR creation, fare computation, ticket issuance/reissuance, refunds, and EMD processingExcellent communication and customer...