Non-Voice Team Leader
7 days ago
On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time
Job DescriptionDescription- Supervise and guide a team of non-voice customer service representatives.
- Monitor and evaluate team performance to ensure quality service.
- Handle escalated customer inquiries and resolve issues promptly.
- Train and develop team members for improved performance.
- Create and manage schedules to ensure coverage and meet service levels.
- Analyze performance metrics to identify areas of improvement.
- Develop and implement strategies to enhance customer satisfaction.
- Coordinate with other departments to resolve complex issues.
- SHS Grad/ Bachelor's degree or equivalent experience in a related field.
- Proven experience in a supervisory/SME role within BPO customer service.
- Strong understanding of non-voice communication channels.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using customer service software and tools.
-
Team Leader Non-Voice
7 days ago
Pasig, National Capital Region, Philippines Thoth AI Full timeWe are looking for a highly motivated Team Leader Non-Voice to join our team at Thoth AI. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional customer service.About the RoleAs a Team Leader Non-Voice, you will be responsible for monitoring and evaluating team performance, identifying areas for...
-
Non-Voice Team Lead
7 days ago
Pasig, National Capital Region, Philippines Thoth AI Full timeAt Thoth AI, we're seeking a skilled Non-Voice Team Lead to oversee our team of customer service representatives. If you have experience in supervising teams and are passionate about delivering exceptional service, this is the perfect opportunity for you.About the RoleAs a Non-Voice Team Lead, you will be responsible for guiding and mentoring your team...
-
Team Leader
2 weeks ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeQualifications:- Bachelors degree of any course- At least 2 years of Team Lead experience in a BPO setup- Must have blended account experience (Voice and Non Voice)- Must have sales background experience- Amenable to work onsite in Pasig and/or Taguig on a shifting schedule- Competitive salary awaits you
-
Operations Supervisor
3 weeks ago
Pasig, National Capital Region, Philippines Quantumgroup Philippines Full timeCollege Degree is a must. At least 2yrs experience as Operations Supervisor.Must have experience in handling Team LeadersExperience in handling Health/Life Insurance is requiredBlended account experience (Voice, Non Voice)
-
Operations Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full timeMust be a College GraduateAt least 2yrs experience as an Operations SupervisorMust have experience in handling Team LeadersExperience in handling Health/Life Insurance is requiredBlended account experience (Voice, Non-Voice)Amenable to working onsite in PasigWilling to work on a shifting schedule
-
Team Leader
5 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Team Leader
5 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timePosted 30+ days agoPasig, Quezon, PhilippinesAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including...
-
Team Leader
7 days ago
Pasig, National Capital Region, Philippines ClearSource Full timeWhy ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...
-
Cloud Architect and Leader
7 days ago
Pasig, National Capital Region, Philippines Shintotek Full timeJob RequirementsWe are looking for a highly skilled Senior Full Stack Engineer who has:A Bachelor's degree in Computer Science, Engineering, or related field.A proven track record of leading teams and delivering high-quality software solutions on time and within budget.Advanced skills in .NET, Angular, and microservices architecture.Experience with mobile...
-
Convenience Store Team Leader
2 weeks ago
Pasig, National Capital Region, Philippines ICA Foods Merchants Corporation Full timeThe Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...
-
Team Leader Professional
5 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timeAbout Humanly: Humanly is a leading provider of outsourced digital services and next-generation customer experience. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.We are proud to have a diverse workforce of over 45,000 employees globally, with a presence in multiple locations across the world. Our...
-
2025 Delivery Operations GVPAD – Team Leader
5 hours ago
Pasig, National Capital Region, Philippines Minacs Full time2025 Delivery Operations GVPAD – Team LeaderApply NowJob Title: 2025 Delivery Operations GVPAD – Team LeaderJob Description: This job posting is for the Team Leader opening in Alabang for Telco Sales. Only profiles with Sales background and amenable to work in Alabang will be processed.Essential Functions/Core ResponsibilitiesResponsible for the...
-
Sales Team Leader
2 days ago
Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full timeNutral Herbal Corporation seeks a Sales Team Leader to oversee the daily operations of our Telesales Team. As a key member of our management team, you will be responsible for supporting the Telesales Manager in meeting sales targets and aligning with the company's objectives and strategies.Key Responsibilities:Analyzing sales data to improve revenue and...
-
Team Leader for 2025 Delivery Operations
3 hours ago
Pasig, National Capital Region, Philippines Minacs Full timeAre you a motivated and experienced professional looking to take on a leadership role?We are seeking a skilled Team Leader to join our team in Alabang, Philippines. As a Team Leader, you will be responsible for supervising a group of call center associates and ensuring that they meet their performance metrics.The ideal candidate will have a strong background...
-
Lead Data Scientist
5 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeAbout the RoleWe are seeking an experienced Senior Data Scientist to lead our NLP and Voice projects.As a key member of our Research and Development team, you will collaborate closely with business stakeholders to understand their processes, business problems, challenges, and objectives.You will also identify opportunities to leverage AI and the respective...
-
FP&A Team Lead
3 hours ago
Pasig, National Capital Region, Philippines Cyod Full timeJob SummaryWe are seeking a highly skilled Financial Planning and Analysis Specialist to join our Sales FP&A team. As a key business partner, you will provide analysis, forecasting, and financial reporting support to our sales leaders and teammates.Key Responsibilities:Provide financial reporting and analysis to inform business decisionsDevelop and maintain...
-
Leader Needed for GVPAD Call Center Team
3 hours ago
Pasig, National Capital Region, Philippines Minacs Full timeWe are looking for a seasoned Team Leader to join our team in Alabang, Philippines. As a Team Leader, you will be responsible for managing a team of call center associates and driving them to achieve their performance goals.The successful candidate will have a proven track record of leadership and experience in sales. They will also possess excellent...
-
Non-voice Customer Sales Representative
2 weeks ago
Pasig, National Capital Region, Philippines Bonavita Philippines Full time:Engage potential clients and showcase BonaVita's premium e-commerce products.Develop and maintain strong customer relationships to drive sales growth.Collaborate with team members to achieve sales targets and enhance customer satisfaction.Qualifications:With at least 6mos.-1 year experience in the related field.Open for college undergraduates.Must be...
-
Accounts Payable Team Leader
6 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert:Pasig, PHRequisition Number: 100227Accounts Payable Team LeaderLocation: This is a hybrid opportunity in Ortigas Center, Pasig City area.Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and...
-
Application Support Team Leader
1 week ago
Pasig, National Capital Region, Philippines TPG Telecom Full timeHIRING - Network Engineer L2, Labor Relations Specialist (HR)Job Description:Lead and develop the team of application support analystsManage a large team with different scopes and able to distribute different tickets to specific groupsGenerate reports on tasks and issue trendsManage incident resolution and escalation of application issuesReview permanent...