Management Trainee

4 weeks ago

Ayala Alabang, National Capital Region, Philippines Centro Escolar University Full time
Your Role

Key responsibilities include:

  • Providing support, instruction, and coaching to a team of 15 front line agents
  • Managing floor coverage in a large team environment
  • Actively pursuing initiatives to help team members achieve individual and team key indicators
  • Collaborating with the Manager to identify and address performance and developmental opportunities
  • Establishing and maintaining effective working relationships with peers and partners in other business units to optimize client relationships
  • Serving as the first point of contact for customer escalated calls
  • Fostering and supporting a diverse team environment across differences (race, age, gender, sexual orientation, etc.)
  • Helping agents become self-sufficient by guiding them to find answers to FAQs
  • Coordinating daily schedules with the Supervisor and setting daily coaching activities
  • Listening in real-time and providing QNI feedback to agents
  • Sharing ideas to improve team performance and morale
  • Driving retention and employee engagement activities
  • Maintaining timekeeping of subordinates and coordinating with HR on employee requests and benefits
About You

The company is looking for:

  • Excellent product/process understanding – features, benefits, procedures, and guidelines
  • Computer skills, including MS Office functions
  • Excellent communication skills – comprehension, articulation, effective listening, and written
  • College graduate or at least college level reached
  • Above average written and verbal communication skills
  • Proficiency in MS applications
  • Ability to communicate and relate well at all levels, internally and externally
  • Proactive approach to work, showing initiative and a positive attitude
  • Ability to work under pressure and meet campaign KPIs
  • Team player, supporting and assisting colleagues whenever possible
  • Excellent organizational and time management skills
  • Proactively sets own goals and is open to development feedback
  • Fast execution and multitasking ability
  • High level of confidentiality and professionalism
Training & Development
  • Hands-on experience, mentorship, and continuous learning opportunities
Career Progression
  • Opportunity to be a transformation leader working at the cutting edge of AI, automation, and digital innovation
  • Accelerate your career by driving change for global enterprises and solving business challenges
  • Join a large team of bold thinkers and problem-solvers who push boundaries every day
How to Apply

Genpact is an Equal Opportunity Employer and does not charge fees for job applications or participation in the hiring process. Applicants should be aware of scams requesting payment for application processing or training.

This job may close before the stated closing date, you are encouraged to apply as soon as possible


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