Lead HR Operations Analyst

2 weeks ago


Manila, National Capital Region, Philippines OpenText (Philippines), Inc. Full time

YOUR IMPACT

The Lead HR Operations Analyst role provides senior level support for moderate to advanced and complex employee transactions and issues received by the HRSS (HR Shared Services) Response and Processing Centre. These professionals apply independent judgment to resolve dynamic problems and drive operational excellence with optimization and efficiency across Asia Pacific countries and Japan.

WHAT YOU NEED TO SUCCEED

  • 8+ years of related work experience in an HR operations or shared service model supporting different countries, with direct support to front-line employees and people leaders. Asia Pacific region, Japan, or India coverage is preferred.
  • Good communication, reporting, time management, stakeholder management, problem solving, critical thinking, project management, collaboration, and customer service orientation.
  • SAP/SuccessFactors knowledge and Excel Macro skills for automation would be an asset.
  • Project management and process improvement experience.
  • Work in Makati, hybrid, between dayshift and mid-shift more frequently.
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