HR Operations Manager

7 days ago

Manila, National Capital Region, Philippines Emapta Full time

Power Up People Operations and Drive Global Growth

Shape the future of HR operations while working with a global company, right from the heart of Makati City Seize the opportunity to advance your career, expand your international expertise, and make your mark in the global outsourcing and offshoring industry—without ever leaving home. If you're ready to lead, innovate, and create lasting impact, this role is for you.

Job Description

As anHR Operations Manager, you will oversee daily HR operations, drive strategic initiatives, and lead the offshore transition of HR functions to the Philippine hub. You will design and implement an HR Shared Services model, enhance efficiency, and spearhead innovative HR solutions to optimize processes and elevate global workforce management.

Job Overview

Employment Type: Full-Time

Shift: Mid-Shift (Weekends Off)

Work Setup: Hybrid (Makati City)

Exciting Perks Await

  • HMO coverage with free dependent upon regularization
  • Competitive Salary Package
  • Hybrid work arrangement
  • Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
  • Mid shift schedule
  • Fixed weekends off
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visithttps://bit.ly/EmaptaTrainingCalendar)
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

Education:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience:

  • Minimum of7 yearsof progressive experience inHR operations, preferably in aglobal or multi-regional organization, with at least3 yearsin amanagerialrole.
  • Extensive experience as a generalist managing onboarding, offboarding, timekeeping, employee services, benefits, and data management.
  • Proven ability to manage HR functions in aBPOor similarly fast-paced environment.
  • Demonstrated success in supporting or leading offshore transition initiatives.
  • Strong operational expertise in leading global HR operations and digital transformation projects.

Skills:

  • Strong project management and organizational skills.
  • Excellent interpersonal, communication, and leadership abilities.
  • Strategic thinker with the ability to execute initiatives effectively.
  • Proficiency inHRIS systemsanddata analysistools.
  • Ability to thrive in a dynamic, deadline-driven environment.
  • Expertise in optimizing HR workflows and automating processes.
  • Strong change management skills to implement new HR initiatives and align HR operations with business goals.

Your Daily Tasks

Operational Management:

  • Oversee daily HR functions, including onboarding, offboarding, timekeeping, employee services, benefits, and data management, ensuring efficient HR service delivery.
  • Act as the escalation point for operational issues, providing timely and effective resolutions.
  • Collaborate with the Head of Operations to design and implement a comprehensive HR Shared Services framework, maintaining high standards of efficiency and service quality.
  • Lead the annual end-of-year leave policy implementation and HMO open enrollment.

Offshore Transition Leadership:

  • Plan and execute the transition of HR operations from other regions to the Philippine hub.
  • Work closely with cross-functional teams to ensure seamless process integration and transition.

Project Management & Initiative Leadership:

  • Spearhead departmental projects and initiatives to optimize HR processes and enhance service delivery.
  • Drive the implementation of innovative HR solutions tailored to the company's business model.
  • Monitor, analyze, and report on key HR metrics to identify areas for continuous improvement.

Policy & Process Improvement:

  • Partner with the Senior Team Lead and HR Operations Lead Analyst to review and update HR processes, ensuring compliance with legal requirements and industry best practices.
  • Foster a culture of continuous improvement within the HR Operations team.

Stakeholder Collaboration:

  • Build and maintain strong relationships with internal and external stakeholders.
  • Communicate effectively with senior leadership to ensure clarity on HR processes and timelines, minimizing misunderstandings and ensuring smooth operations.
  • Create opportunities for collaboration between teams and relevant departments to enhance the overall employee experience.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of theTop 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the#EmaptaEra

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