HR Team Lead
7 days ago
Responsibilities:
· Oversee HR operations, including recruitment, onboarding, employee relations, and compliance.
· Handle HR concerns related to both internal employees and client requirements, ensuring proper resolution while aligning with company policies and labor regulations.
· Serve as the primary HR point of contact for client-related HR matters, ensuring smooth coordination and issue resolution.
· Work closely with operations and client teams to address performance management, employee concerns, and disciplinary actions.
· Ensure compliance with Philippine labor laws, DOLE regulations, and BPO industry best practices.
· Support employee engagement initiatives, retention strategies, and HR programs.
· Lead HR reporting, documentation, and process improvements.
· Supervise and mentor HR team members to ensure efficient HR service delivery.
Qualifications:
· Graduate of a related course (e.g., Human Resources, Psychology, Business Administration).
· At least 5 years of HR experience, with 2+ years in a leadership role in a BPO setting.
· Strong understanding of Philippine labor laws and HR best practices specific to the BPO industry.
· Experience in handling client-facing HR concerns is a strong advantage.
· Excellent problem-solving, interpersonal, and communication skills.
· Ability to work in a fast-paced, high-pressure environment.
· Must be willing to work the night shift and be fully on-site.
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