Customer Support Concierge

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on ourYouTube ChannelorBlog Posts

Who You Are:

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be condent, efcient, energetic, positive and optimistic while navigating a high-demand "virtual" room of customers and team members. You are the rst impression for our customers to welcome, engage and eld customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

• What You'll Do:
• Greeting customers in the lobby and routing them to a team member
• Answer video calls, chats and rerouting the customers to team members
• Working with Managers and customer support reps to connect customers on zoom
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Educating customers on the chat/zoom support functions
• Providing feedback to the leadership team to improve customer experience
• Connect Senior Specialists with scheduled customers
• Facilitate Urgent Escalations by working with Managers and Senior Specialists
• Other duties may be assigned and/or modified as business needs change
  • What You'll Bring:
  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Experience answering high call volume calls and solving customer's needs preferred
  • Excellent phone, email and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and "camera ready", which requires a quiet workspace with little to no distractions
  • Reliable high speed internet/Wi-fi connection at home with little to no interruptions
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
  • Knowledge of HighLevel products and services preferred
  • Intermediate MAC computer skills including use of multiple monitors and applications
  • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc
    • Language Skills Required Vs. Preferred:
    • Fluent in English
    • Demonstrated verbal and written communication skills
    
    

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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