Customer Success Manager

4 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with cross-functional teams to deliver exceptional customer experience.

Responsibilities:

  • Develop a trusted advisor relationship with key customer stakeholders.
  • Serve as the primary point of contact for customer inquiries and issues.
  • Proactively engage with customers to understand their goals and challenges.
  • Collaborate with sales, product management, and technical support teams to ensure customer satisfaction.
  • Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for growth.
  • Advocate for customer needs and provide feedback to internal teams on how to improve our products and services.
  • Monitor customer health metrics and proactively address any risks to customer satisfaction.
    • Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent work experience).
    • Proven experience in a customer-facing role such as Customer Success Manager, Account Manager, or similar.
    • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
    • Excellent problem-solving abilities and a proactive approach to finding solutions.
    • Ability to manage multiple priorities and work effectively in a fast-paced environment.
    • Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office Suite.
    • Understanding of customer success principles and methodologies.
    • [Optional] Experience in [specific industry or domain] is a plus.
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