Customer Success Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $60,000 - $90,000
Customer Support Professional

About Us

We are a leading provider of financial operations solutions, empowering businesses to manage and grow with our cross-platform platform.

We are seeking an experienced Customer Support Professional to ensure exceptional service delivery to our clients. As the successful candidate, you will be responsible for managing client relationships, resolving inquiries, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and effective collaboration with internal and external stakeholders.

  • Manage overall relationship with assigned clients, including onboarding, implementation, training, adoption, and high levels of customer satisfaction

  • Work in various time zones and handle key accounts

  • Liaise with internal departments to ensure client needs are fulfilled effectively

  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Stay up-to-date on product development and the latest releases

  • Conduct business reviews to ensure clients are satisfied with their products and services

  • Keep up on trends, changes, and competitor actions that might affect the client

  • Bring in new ideas and craft approaches to delight our customers

Requirements:

  • 1 to 2+ years experience in a customer-facing role targeting SMBs or enterprise companies

  • Significant experience in a SaaS environment. (Fintech industry would be beneficial)

  • Proactive approach to solving problems or improving processes within the company

  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management

  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)

  • Strong interpersonal skills and an ability to build rapport with customers

  • You have a passion for start-ups or dynamic environments

Benefits:

  • Competitive salary with performance-based incentives.

  • Comprehensive benefits package including your health insurance.

  • Flexible work arrangement with a supportive and collaborative team environment.

  • Opportunities for career advancement and professional development.

Our Culture
We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

  • Ownership: We believe in freedom with responsibility.

  • Results: We're doers who overcome obstacles with a can-do attitude.

  • Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

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