reservation manager
2 weeks ago
About the role
As the Reservation Manager at City Garden Grand Hotel, you will play a crucial role in managing the hotel's reservation system and ensuring a seamless customer experience. Based in our vibrant Makati City location, this full-time position will see you overseeing all aspects of the reservation process, from managing room availability to liaising with guests and travel agents.
What you'll be doing
- Manage the hotel's reservation system, ensuring optimal room availability and pricing
- Handle all incoming reservation enquiries and bookings, providing exceptional customer service
- Coordinate with the front desk, housekeeping, and other departments to ensure smooth check-in and check-out processes
- Monitor and analyse reservation data to identify trends and optimise operations
- Liaise with travel agents and other third-party booking platforms to drive occupancy
- Supervise and train the reservation team, fostering a positive and productive work environment
- Implement and maintain reservation-related policies and procedures
- Contribute to the development and execution of the hotel's overall revenue management strategy
What we're looking for
- Minimum 3 years of experience in a reservation management or front office role within the hospitality industry
- Strong understanding of hotel reservation systems and revenue management practices
- Excellent communication and interpersonal skills, with the ability to build relationships with guests and travel partners
- Proficient in Microsoft Office suite, with the ability to analyse data and generate reports
- A customer-centric approach and the ability to handle high-pressure situations with composure
- Strong leadership and team management skills, with the ability to coach and mentor others
- Fluency in English, with proficiency in other languages an advantage
What we offer
At City Garden Grand Hotel, we are committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous annual leave allowance
- Opportunities for career development and training
- Discounts on hotel stays and dining
- A dynamic and collaborative work culture
About us
City Garden Grand Hotel is a renowned luxury hotel located in the heart of Makati City, Metro Manila. With a commitment to excellence and a passion for hospitality, we strive to deliver an exceptional experience to every guest who walks through our doors. Join our team and be a part of our continued success and growth.
Apply now for this exciting Reservation Manager opportunity at City Garden Grand Hotel.
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