Accounts Collector

A. Job Summary

The Third-Party Manpower Collector is field-deployed through an accredited manpower agency and is responsible for conducting on-ground collection of overdue receivables across wide geographic areas. The role includes delivering demand letters, securing payments (cash or cheque when authorized), verifying customer information, and escalating unresolved cases to the Company's Collection Supervisor.

B. Key Duties & Responsibilities

1. Visit customers with overdue accounts, deliver formal demand letters, and remind them of payment obligations.
2. Receive cash or cheque payments when authorized, issue collection/provisional receipts, and remit funds within 24 hours.
3. Validate or update customer contact details and report any location issues or evasive behavior.
4. Maintain accurate daily field collection reports including payments received and actions taken.
5. Escalate hard refusals, disputes, or suspicious cases to the assigned Collection Supervisor.
6. Adhere strictly to Company's payment handling protocols and ethical guidelines.
7. Maintain confidentiality of customer information and represent the Company in a professional manner.

C. Required Competence & Attributes

Technical Competencies:

1. Knowledge of field collection practices and escalation techniques
2. Ability to issue receipts and manage daily cash/cheque reporting
3. Familiarity with route planning and regional travel logistics
4. Strong documentation and reporting discipline
5. Basic understanding of credit and AR recovery processes

Behavioral Competencies:

1. Trustworthiness and integrity under minimal supervision
2. High initiative and resourcefulness, especially in remote areas
3. Assertive yet respectful in customer dealings
4. Strong work ethic and commitment to daily targets
5. Ability to remain composed in high-pressure situations

D. Educational Qualifications

• College level but higher education is preferred
• Must be literate and numerate, with basic communication skills

E. Work-Experience Qualifications

• Minimum of 2-3 years' experience in field collection or accounts receivable recovery, especially with hard-t-collect accounts
• Prior exposure to working in provincial or remote collection areas is strongly preferred
• Familiarity with B2B and B2C customer dynamics is preferred.

F. Compensation and Benefits

Salary: per day

Mobility Allowance: 2,000 per month

Fuel Allowance: 1 liter for every 25 kilometers travelled

Meal Allowance: Atleast 50 kilometers away from their designated home based.

Other Benefits: 13th month pay, HMO upon regularization, Accident Insurance, Service Incentive Leaves, Maternity/Paternity Leave, Government Mandated Benefits

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