Collector (Mandaue)

Responsible for managing and recovering outstanding debts from clients who have financial obligations from the company. The role is crucial in maintaining the company's cash flow while ensuring a professional and courteous approach to debt collections. Responsible for achieving the branch's collection targets through proper collection activities, remedial and recovery measures and skip tracing/repossession whenever necessary.

Duties and Responsibilities

I. Collections Management

• Contacts clients via phone, email and/or written correspondence to collect due and collectible payments on loans and other financial products.
• Conducts regular field visitation to enforce Collections on accounts exceeding 31 days and more.
• Maintains accurate records of communications and payment arrangements, updating customer accounts in the system (DCS) as needed.
• Work with clients to establish manageable payment plans, ensuring that agreements are fair and beneficial for both parties.
• Collaborate with other departments, such as legal, remedial to escalate accounts as necessary and facilitate the collection process.

II. Collections Management

• Conducts a pre-collection visit a week before the First Due Date (FDD) and regular collection follow-up on delinquent or past due account.
• Undertakes and conducts personal visits of delinquent accounts (minimum of 4 visits) and initiates immediate corrective actions whether for restructuring, moratorium, repossession or legal action.
• Coordinates and discusses with BM problems regarding delinquent accounts whether for restructuring, moratorium, repossession or for legal action.
• Serves demand letters, Return Check Notice (RCN) to concerned client/customer and ensures acknowledgement receipt.

III. Client Relations

• Addresses and resolve client inquiries and disputes related to their accounts in a timely and professional manner.
• Ensure that all collection activities comply with the existing laws and regulations particularly the Fair Debt Collection Practices.
• Provide Exceptional customer service while maintaining a firm stance on debt recovery, fostering positive relationship with clients.

IV. Administration

• Prepares Daily Itinerary Performance Report (DIPR) first hour in the morning.
• Prepare status reports on delinquent accounts at every end of the month.
• Prepares regular reports on collection activities, outstanding debts, and recovery rates to assist management in evaluating departmental performance,
• Stay informed about industry trends and best practices on debt collections and customer service
• Remits all collections and unissued Official Receipts (OR) to CRS/CA)/ Branch Manager (BM) before the end of the day.
• Perform CI duties and other duties as assigned by the BM or whenever necessary (i.e. during influx of applications for CI, during WOW Day, Sales Blitz and the like).

Qualifications and Requirements:

• Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree in any field of study
• At least 2 Year(s) of working experience in the related field is required for this position.
• Can communicate both oral and written
• Knows basic microsoft applications
• Must possess a valid driver's license and must know how to drive a motorcycle. Advantage if candidate has existing motorcycle

Job Type: Full-time

Salary: Php13, Php15,000.00 per month

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mandaue: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Collector: 1 year (Preferred)

Job Type: Full-time

License/Certification:

• Professional driver's license (Required)
• OR/CR of motorcycle (Preferred)

Work Location: In person