Workforce Reports Analyst

2 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as a Reports Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

We are looking for a Reports Analyst who should be analytical and an excellent communicator with quantitative skills.

Qualifications

Our most successful candidates will have:

  1. Bachelor/Master's degree preferred but not required.
  2. Proficient in MS Office applications.
  3. Ability to work with minimum supervision.
  4. Experience in MS Excel Reporting with MS Access.
  5. Experience in PowerPoint, Pivot, slicers, and PowerPivot.
  6. Create daily, weekly, and monthly reports for the leadership team.
  7. Well versed in MS Excel formulas, functions, and controls.
  8. Deliver solutions that meet end-to-end requirements of the clients.
  9. Analytical mind with a problem-solving aptitude.
  10. Continually improve reporting processes to increase efficiency.
  11. Ability to learn new concepts and tools is essential.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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