Customer Service Representative

3 weeks ago

Pasig, National Capital Region, Philippines ACCPRO International Full time
Duties and Responsibilities

• Process payment activation (cash, credit card, check, Bank deposit)

• Providing a high standard of customer service

• Responding promptly to customer inquiries in person

• Resolve customer complaints via phone or email

• Responding to customer queries via Social Media Platforms

• Assist customers in terms of orders, account maintenance, and other services

• Inform, campaign, promote to customers of announcement and promotions through
text blast, call outs and social media as part of sales drive

• Handles customer complaints and inquiries

• Maintain and updates customer records and account information

• Coordinate with other departments for smooth flow of Member transactions

• Provide assistance during events such as Trainings, conventions, seminars,
recognitions

• Ensure smooth coordination of order ship out with Logistics department

• Work with Customer Service Team Leader to ensure proper customer service is being
delivered

• Other functions that may be assigned and willing to be assigned anywhere

Qualifications:

• Must possess at least a bachelor's degree/College Degree in any field

• Good in written and verbal English communication

• With pleasing personality, energetic and with positive attitude

• 1 year of experience in customer service

Knowledge, Skills, and Abilities

• PC knowledge required (Internet, MS Office Software)

• Willingness to learn, be trained and has strong initiative to take action

• Must have ability to communicate effectively, both verbally and in writing

• With good interpersonal communication skills, customer-oriented

Work Arrangements

Location: Manila
Set-up: Onsite
Shift: 9 am - 6 pm

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