Customer Service Associate

3 weeks ago

Pasig, National Capital Region, Philippines Global Rescue Full time

Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see

Responsibilities
  • Respond promptly to inbound and email inquiries
  • Obtain and evaluate all relevant information to handle inquiries
  • Serve as liaison between the customers and various departments
  • Leverage customer management system data to process membership transactions
  • Enroll, renew and upgrade retail customers, processing credit card and other payment information
  • Generate new & renewal revenue from new inbound inquiries & outbound calls
  • Conduct outbound calls to existing customers as part of the renewal process
  • Effectively describe the nature and scope of Global Rescue services
  • Assist with coordination of logistics for member's operational needs
  • Meet daily, weekly, and monthly sales goals
Qualifications
  • Previous customer service experience
  • Sales experience a plus
  • Must be well-spoken and well-written
  • Highly energetic and motivated to succeed
  • Exceptional written and verbal communication
  • Attention to detail and follow-through
  • Efficient time management and organizational skills
  • Excellent computer and data entry skills

Location: Ortigas, Pasig City

Compensation: Based on experience + bonus + benefits

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
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