Helpdesk and AV Technical Assistant

3 weeks ago


Manila, National Capital Region, Philippines Asian Institute of Management (AIM) Full time

Summary

The role provides 1st level support for IT and AV-related user concerns, covering areas such as IT infrastructure, systems, and cybersecurity.

Responsibilities

  • Provide 1st level support on all IT and AV related user concern in the areas of IT infrastructure, systems and cybersecurity
  • Escalate and work with internal IT support teams and/or vendors if reported concern require further assistance or support
  • Ensure all reported concerns have corresponding tickets for proper monitoring
  • Serve as bridge between users and IT support teams to further understand and resolve reported IT concerns
  • Perform inventory, preventive maintenance, troubleshooting, installation, set up and configuration of hardware, network, audio visual, and software components
  • Create and constantly update documentation on basic IT and AV set up, configuration, and troubleshooting to serve as guide for AIM users
  • Conduct user training to empower users and make them less dependent on IT regarding basic IT and AV set up and support
  • Monitor software and hardware license subscriptions and ensure timely renewal to avoid disruption to operations
  • Process payment requests for all IT related transactions and billings, ensuring that all bills, engagements and subscriptions are paid on time
  • All other IT/AV related tasks that may be assigned by the IT Head.

Qualifications

Education: Bachelor's Degree in Computer Science, Computer Engineering, IT or any relevant field.

Minimum Experience: 2-3 years of experience as IT technical support specialist providing level 1 IT and AV support

  • Basic knowledge of Microsoft 365 applications
  • Able to operate, install, configure and troubleshoot MAC and Windows workstations
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